Just installed our new fireplace, and it’s awesome! The Torch Guys are a great company to work with and excellent customer support and responsiveness. Will definitely purchase from them again!
At first I was concerned buying from the East Coast as we are in California. After a phone call we were convinced we had the right place to buy. The advise they passed on was spot on and extremely helpful. The purchase was easy and the follow up superb.
Tyler from "The Torch Guys" exceeded our expectations! The order process was seamless, shipping was fast, and the customer support was stellar! We recommend "The Torch Guys" without hesitation. Jason & Tara Kuta
Excellent service and communication, beautiful fireplace
I cannot say enough about working with the Torch Guys. We ordered the Simplifire Allusion platinum fireplace months ago for our renovation. Tyler helped us choose the perfect fireplace for our project. It was delivered so quickly even though we did not need it right away. We installed months after we received it and discovered that we were missing some stones. Tyler answered my phone call immediately and arranged for a new set to be sent. Those were also received right away. The Torch Guys answered all of my calls and emails so promptly. Their service is excellent from start to finish. I would not hesitate to work with them again in the future.
Great company! Very easy to work with and very helpful!
We ordered three Tempest lanterns from them and they were super helpful size and items needed to mouth these on the front of large pillars. Excellent company great to work with highly recommend!
I used the Torch Guys twice over the past 6 months. Both times they had the best price and were very responsive. We love our Real Fyre gas logs and burner systems. I did the work myself and installation was straightforward.
I purchased the Gen X fireplace and absolutely love it. Purchased a piece that actually didn’t fit and was immediately refunded, also the logs had a chip and they were immediately replaced. Would buy from these folks again in a heartbeat.
Love our new gas logs! Puts off quite a bit of heat and looks very realistic. The only thing I would recommend to the company is to label what’s in the two bags (vermiculite and embers) to lessen confusion.