After researching inserts that would fit our fireplace and our budget, we decided to go with the Osburn Matrix. I was originally going to purchase it from another big online vendor, but the Torch Guys blew them out of the water on the price, so it was a no brainer. The unit arrived extremely quickly. It was so fast that I didn’t even know it had been delivered until I came home to find it neatly packaged on a pallet outside my garage. I only wish I had been home so I could have had the delivery guys move it 5 more feet INSIDE the garage. I had to put a tarp over it for a few days until I found some muscle to help move it out of the weather. You don’t know heavy until you’ve had to move a wood stove or insert!
After installing the Matrix (which is beautiful) we were absolutely shocked to hear how loud the blower was. It had a terrible vibrating hum coming from it. After researching forums online, several folks reported similar issues and narrowed it down to the blowers being notoriously loud and said to buy a aftermarket blower or to basically just deal with it. I removed the blower assembly to inspect it and all the moving parts were solid and smooth, so it didn’t make sense that it was the fan itself. After tinkering a bit, I found that the bottom sheet of metal on the insert was vibrating against the brick of the fireplace floor. I managed to diagonally drill a hole through the metal behind the lower faceplate and sink a tapcon screw into the brick to hold it down. That helped a little bit but the noise was still mostly there. It turned out that the metal shroud/guard at the front of the blower assembly was contacting the frame of the insert and was vibrating like crazy. I figured this out when I was pushing on the blower while it was running and the noise would go away. In the end I pushed on the front of the blower shroud firmly enough that it bent, forcing the vibrating part down just slightly which removed the contact from the insert frame. (See sketch in the photos) Now the blower is so much quieter. We can easily watch tv or have a conversation, whereas before we had to blast the tv or scream to hear the other person over the obnoxious hum.
After solving the vibration sound, we are very happy with our purchase! The glass door is our favorite part. I often sit downstairs with a book, reading while the flames dance. The Matrix transformed our chilly downstairs into a cozy place that we actually enjoy spending time in. It’s an eye catching little wood insert!
Thanks Torch Guys!
Since using this wood stove insert our living room has maintained a comfortable 80 degree temperature. Fill it in the am and then again before going to bed.. Using 1/3 less wood and also without using the blower. We use three heat activated fans no electricity required. His stove is absolutely amazing. As they said very minimal ash removal maybe every third day as it burns efficiently. Using a cord a month. Should have purchased it years ago. No more coming home to a cold house!
Great customer service from the crew at the Torch Guys! They helped answer all of my questions and tailored their available products to my needs. 100% satisfied customer.
SimpliFire Allusion Slim 60-Inch Electric Fireplace
Unique and well made product, with good product support and service. This is a very SHALLOW (try 14 1/4" deep - that shallow) 36 inch zero clearance direct vent propane or natural gas linear fireplace. It fits easily into a cabinet under my TV, against an outside wall without any major modifications. The shallow fire box is the ticket.
Grand Canyon GlowFire Arizona Weathered Oak Charred Vented Gas Log Set
Best price and great customer service! Highly recommended.
I searched for this part that was missing when I purchased my new home. The Torch Guys offered the best price I could find.
The people at The Torch Guys were always quick to respond to my emails and phone calls and were very helpful. The Osburn 1700 wood stove we purchased is in place and working as advertised. Osburn makes a good stove and The Torch Guys provide good customer service.
We have said over and over how much we love our Osburn 3500. Me and my boys were at a TrailLife meeting and I was telling people about our new stove. One of the dads told me that he and his wife have been looking for a new wood stove and I couldn’t tell him enough. He actually told me that he was thinking about the one we got. When we got through telling them how much we like it, he was very grateful for the report.
We did a lot of reading before deciding on what would work best for our space. We converted a real wood burning fireplace to a vented gas log set. Absolutely in love with it! Shipping was quick and I am glad we chose The Torch Guys for our purchase.
Modern Flames Redstone 36" Insert/Built-In Electric Fireplace
Bought to put in our screened in porch under cover at all times. Very nice quality and fit/finish. Great directions and all parts were there. Problem is there just isn’t enough heat, really not even close. We are in the southeast, temps not real cold (upper 40’s) and with just two of us sitting directly under it we have blankets, no wind. Maybe it would be fine if you want to use it with warmer temps but we are heading to Lowe’s to get a propane heater to get the job done.
I just love everything about the torch guys. I had quest, I called customer service and spoke with Tyler and he was so patient with me and answered a lot of my questions and gave me recommendations. And my fireplace is perfect. Let me show yall!!! Yassssss get into it!
Order processing was quick and easy. Delivery was faster than anticipated. I received a follow up call (unexpected) shortly after after ordering which, to me, translates into great customer service. Unfortunately my installer is backed up so I haven’t had a chance to try it out. Been waiting a month… We did notice a small scratch in the glass at the bottom left but didn’t see it to weeks after delivery. I’m sure they would have replaced it had I noticed in time. The torch guys are highly recommended by this customer.
Steve
Charlotte, NC
I have a number of questions before purchasing a log set. I received excellent service, had my questions answered as well as follow up questions after I installed the logs. This is a welcomed change from most of the companies we deal with today.
Prior to starting a home renovation, we decided to upgrade our fireplace. We really didn’t know where to start or what we were looking for but what we found with The Torch Guys was superior customer service, timely responses to emails, and of course, several phone calls discussing products and features.
Our original fireplace was just that. A gas log fireplace. It turned on. We saw gas flames. It turned off. It had a mesh screen.
After looking at pictures, we selected the Elevation X42 with black illusion glass and birch wood.
Tyler and Ben provided Fantastic customer service and support during our purchase. I have to admit that I was wary of making such a large purchase online but my pause was unwarranted.
After our purchase, a delivery was set. We had our unit professionally installed by a local HVAC company after updating our living room. I installed the mirrored glass and the log set with the enclosed instructions. You will need a drill with a 1/4 driver for the sheet metal screws. The glass is held on with 6 heavy duty clips and there is also a finishing frame that is installed last. Not to worry! The installation was not difficult, there are videos online if you’d like to review and the installation instructions included with the unit are simple and straightforward. I took my time and redid the placement of the birch wood three times before I was happy.
What can we say? WOW! What a fantastic fireplace! First, it looks great. However, the attention to detail is amazing!
It comes with a stylish but simple to use remote control. You can select how much interior accent light you want, there is a night light function, you can select how much vent speed you want and you can also control the intensity of your fire. We camp and this fireplace is as real as it gets.
Did I mention the customer service? Let me tell you about it. We purchased our fireplace in January of 2025; however, our home remodel meant that we didn’t install until September and I didn’t “turn it on” until November 10th. I reached out to The Torch Guys with a question and what I got was enthusiasm and caring about my concern. Tyler, Allen, and Ben addressed the very simple issue with professionalism, sent me a video to ensure I placed the logs correctly (I was overly concerned…obviously I do not normally “build” fireplaces, and followed up with a reply from a representative from Napoleon.
Do you have a question about your remote? Call or write. It’s that simple.
In today’s world, it can seem that things are over-promised and under-delivered at times; however, I am so glad that we purchased this awesome fireplace but I’m even happier that I purchased from a family run business.
Please call upon me if anyone would like to speak with a real customer!
Thank you, Tyler, Ben and Allen, for everything. We love it!
The torch guys are obviously very knowledgeable and helpful about their products. I never felt like I was being hustled as often happens in this category.
I haven't had much exposure to electric fireplaces in recent years, but Amantii has knocked it out of the park with their design, features, etc. I can't say enough good things about this product. I highly recommend it to anyone looking to install an electric fireplace.
Haven't installed our fireplace yet because in construction phase but these guys were great to work with and held unit due to variable installation date and promptly responded when we were ready to receive it. Great customer service.
The gas log set is beautiful in my fireplace. They are perfect. We’ve had a couple snags, but they were handled immediately and resolved. Thank you, Torch Guys, for a great experience!
The Torch Guys communicated promptly and helped me make an informed decision all at an amazing price point compared to competitors.
I could not be more pleased with my purchase from The Torch Guys. Super knowledgeable, friendly, and truly willing to help meet your needs. Oh and also the best price I found anywhere online. Thank you Torch Guys for your excellent communication, advice, and great pricing
Modern Flames Landscape Pro Slim 80" Linear Electric Fireplace
Tyler was very helpful with the purchase of my Grand Canyon Lava Series burner and log set.
