Over the years, we've received countless calls in our fireplace showroom from underserved online shoppers.
Unfortunately, many online fireplace stores are more concerned with getting a quick sale than actually serving their customers.
We started The Torch Guys to offer a better way to shop for fireplaces & fire related products online. Where you get the convenience of shopping online paired with the service, experience & expertise of a brick & mortar fireplace dealer.
The Torch Guys - Brian (left) and Tyler (right) - at the International Builders Show 2024
Don't expect less from your dealer just because you are shopping online....
Every situation is unique, including yours. We take pride in helping our customers find the right product(s) for your specific needs and desires.
Here is what you can expect when you trust us with your business:
5 Star Service Before Buy
- Personalized Consultations: please reach out! We are here to answer your questions, provide guidance and offer up recommendations.
- Live Expert Support
- When you call, we answer! Call Us (202) 539-6797
- Live Chat
- Email: support@thetorchguys.com
- Clear, Concise & Accurate Content
- Premium Selection at the Best Prices - we are a premier partner with the best brands in the industry. These relationships allow us to offer you the best products at the lowest prices.
5 Star Support & Service After You Buy
- FAST, free shipping - most online stores offer free shipping. But it's free shipping that's really slow. That's because most stores only have access to one or two distribution centers. Meaning your order is at the mercy of that distribution center.
- Live Tracking Updates
- Live Expert Support
- Access to Our Network of Certified Installers
- Warranty Registration
- Full Service Warranty Support
- Full Service Damage & Claims Support