Great service and follow up. Tyler took care of registering the product for me.

Very pleased with my purchase and would highly recommend them for price and service.

Website layout is easy to navigate, purchase was simple, and delivery was as promised!!! Unfortunately, I am in the middle of a remodel so all I have done is opened the box turned it on to make sure it works and repackaged for safe keeping. In a few months when the reno is done I will comment on the fireplace.

Great experience i would highly recommend

I can’t say enough about Tyler and Torch Guys customer service. Very helpful, quick to reply, and helped me work through some logistical problems. The fireplace installation is not finished yet, but we did put it on for a few minutes and it's great.

I had been looking for good advice on a gas log insert for a while, and never felt like I was getting a straight story. Tyler at the Torch Guys was responsive, patient, explained price and other differences, and made sure I selected the right set at a good price (including an introductory 10% discount!). I was really pleased with the experience and love the fact that they are a locally owned and run company. Please use them!

I originally ordered the incorrect fireplace and reached out about exchanging for the correct one. Not only was the exchange honored, but Tyler made sure the exchange was as smooth as possible and we received the correct fireplace just a couple of days later.

I was very pleased with the level of service I received from The Torch Guys, specifically, Tyler and Brian. Top notch service and quality product.

I had a new fireplace installed and to rely on The Torch Guys and Tyler a lot. They have been very helpful, quick to reply to my emails, very quick to send the product, and extremely responsive when I’ve had questions or problems. You won’t regret working with The Torch Guys!

I called at 8 pm thinking I would get a recording unknowingly Tylor answered the phone while he was in an airport and talked ro me until he had to board. He answered all my questions and told me we could touch base the next day. He followed thru and helped me with my order. My logs and burner arrived and they are beautiful. I wish all businesses were like this one...who really care about the people. I would highly recommend this place. I've gone into two local fireplace stores and wondered if I was invisible or something and both did not follow thru. Do t let ordering online scare you..speak to Tyler and he has your back!

The guys working at The Torch Guys always follow up with their customers and are easy to reach if you have any questions. I plan on using them for any fireplace needs. The delivery was also very protected and free from any dings or scratches.

We promptly received the product and love it! The Torch Guys took care of registering the product for the warranty. Totally brainless. I would not hesitate to order from them again.

Tyler knowledgeable and easy to work with. Delivery to mountain area managed in two days. Impressed.

We are very pleased with the product, the price, and the outstanding level of customer service we received. Tyler we definitely appreciate the personal service and quick response on every question.

Came much faster than I expected. Packaged very well. Great product.

Items were received well packaged and without damage in record time (next day). Communication with seller was fantastic.