Skip to content
FREE Shipping On Orders Over $399!

Ask An Expert

(410) 324-6322

Ask An Expert

(410) 324-6322

(410) 324-6322

Live Chat

Email Us

Hours:

Mon-Sat - 8am-10pm EST

Sunday - Closed

Trade Pros Program

Get Exclusive Benefits

Trade Pros Program

Get Exclusive Benefits

Exclusive Pricing

Expedited Delivery

Dedicated Support

Click here to learn more
Hours: Mon-Sat - 8am-10pm EST
Montigo Divine 38" Traditional Bay Multi Sided Direct Vent Gas Fireplace
Montigo Divine 38
by Montigo Authorized Dealer

Montigo Divine 38" Traditional Bay Multi Sided Direct Vent Gas Fireplace

SKU H38PRNI-2
What's Included?
✓ Included Standard
34,000 BTU (NG) / 34,000 BTU (LP)
Proflame 2 IPI Ignition
Multi-Function Remote Control
Remote Hi-Lo Flame Control
Micro Mesh Screen
Battery Backup
Traditional Logset & Heritage Brick Interior Panel
Three-Sided Bay Viewing (180°)
15-Year Limited Warranty
🔧 Options
Contemporary Burner Kit (Ice Fireglass)
Speckled Stones
Propane Conversion Kit
⚠️ Required to Complete Installation
Vent Pipe (call or email us! Our team will put together a venting package for you with everything you need to safely install)
$6,709.00 - $6,709.00
$6,709.00
$6,709.00 - $6,709.00
$6,709.00

Optional Accessories

WiFi-Ready Proflame 2 Module with WIFI Dongle

Proflame 2 WiFi Dongle

$269.00

About This Product

Montigo H38PR 38" Divine Multi Sided Traditional Bay Direct Vent Gas Fireplace

Classic Design. Panoramic Flames.

The Montigo H38PR 38" Divine Bay Gas Fireplace brings timeless elegance and three-sided viewing to the heart of your living space. With its traditional logset, heritage brick liner, and curved bay window design, this multi-sided fireplace offers a stunning wraparound flame experience. Ideal for transitional homes and luxurious interiors, the H38PR delivers dependable warmth and visual depth in every direction.

Key Features

  • Traditional burner with hand-painted ceramic logset
  • Curved bay glass for panoramic viewing
  • Heritage brick liner and wrought iron grate
  • Manual Hi-Lo flame control with standing pilot ignition
  • Micro mesh safety screen
  • Approved for Covered Outdoor Room Installations
  • Battery backup for reliable performance during outages

Model Configuration

Standard Configuration:

  • Traditional burner with detailed logset
  • Heritage brick firebox liner
  • Wrought iron grate
  • Standing pilot with manual flame adjustment

Optional Enhancements:

  • Multi-function or wall-mounted remote controls
  • Remote-controlled fan kit for enhanced airflow
  • WiFi module for smart home connectivity
  • Glass media kits and alternate liners
  • Satin black or stainless steel decorative trims

Important Installation Notice:

This fireplace must be installed in accordance with Montigo’s certified framing, venting, and clearance requirements. Professional installation is recommended.

If utilizing Cool Wall Release or Cool Wall Advantage systems, Montigo advises disconnecting the fan system to prevent high wall temperatures that may damage artwork, finishes, or electronics. Disconnection can be done via the remote or by unplugging the fan harness.

Certified for installation up to 4,500 feet elevation, the H38PR is also approved for use in covered outdoor rooms when configured per Montigo specifications. Montigo is not responsible for any damages resulting from improper or non-compliant installations.

  • Venting Type: Direct Vent
  • Style: Traditional
  • Fuel Type: Propane | Natural Gas
  • Ignition: IPI - Intermittent Pilot Ignition
  • Maximum Heat Output NG: 34,000 BTUs
  • Framing Width: 40 3/4"
  • Framing Height: 44"
  • Framing Depth: 24 1/2"
  • Viewing Width: 32 1/8"
  • Viewing Height: 24 3/4"
  • Viewing Width-Side: 16 1/4"
  • Inner Vent Size: 5
  • Outer Vent Size: 8
  • Front Glass Type: High Temperature Glass (3-Panel Bay View)
  • P.4. 1-15 Efficiency NG/LP: 58.5%

Shipping & Returns

Free curbside freight delivery on every order over $399. Inspect the shipment before signing and note any damage on the delivery receipt — freight damage claims must be reported within 5 business days. Most items can be returned within 30 days of delivery as long as the product hasn't been installed, is in the same condition you received it, and all original packaging is intact. Return shipping and the original outbound freight cost are deducted from the refund, and a manufacturer restocking fee may apply. Custom and made-to-order products are final sale. Cancellations are free any time before shipment (custom orders excepted). Threshold and white-glove delivery upgrades are available — ask our team.

Full shipping policy · Full return policy · Questions? Call (410) 324-6322 — when you call, we answer.

Montigo Residential Product Warranty

Effective Date: July 26, 2023
Coverage Area: United States and Canada
Applies To: Montigo gas appliances purchased on or after August 1, 2019

This limited warranty covers defects in materials and workmanship under normal residential use. The appliance must be installed by a licensed professional and serviced annually by an authorized Montigo dealer to remain eligible for warranty coverage.

Warranty Coverage by Component

Firebox and Heat Exchanger
  • Coverage Period: 15 years
  • Labor Coverage: 1 year
Main Burner
  • Coverage Period: 15 years
  • Labor Coverage: 1 year
Gas Control Valve and Related Components
  • Includes pilot assembly, spark electrode, flame sensors, thermopile
  • Coverage Period: 1 year
  • Labor Coverage: 1 year
Electrical Components
  • Includes blower, ignition module, wiring, switches, remote control systems, bulbs
  • Coverage Period: 1 year
  • Labor Coverage: 1 year
Firebox Media
  • Includes logset, glass beads, river rocks
  • Coverage Period: 1 year
  • Labor Coverage: 1 year
Glass (Thermal Breakage Only)
  • Coverage Period: 1 year
  • Labor Coverage: 1 year
Plated or Painted Finishes and Reflective Glass
  • Coverage Period: 1 year
  • Labor Coverage: 1 year
  • Note: Exterior painted surfaces are not covered
Refractory Lining
  • Coverage Period: 1 year
  • Labor Coverage: 1 year
Mesh or Glass Safety Barriers
  • Coverage Period: 1 year
  • Labor Coverage: 1 year
Power Vent Termination
  • Coverage Period: 1 year
  • Labor Coverage: 1 year
Montigo Terminations
  • Coverage Period: 10 years
  • Labor Coverage: 1 year
Montigo Venting (Excluding Termination)
  • Coverage Period: 15 years
  • Labor Coverage: 1 year

Covered Product Series

  • Distinction
  • Divine and Divine Outdoor (H-Series)
  • Illume (FID Inserts)
  • Phenom (L Series, P Series, PL Series)
  • Exemplar (R Series, RP Series)
  • Mahana
  • DelRay

Warranty Qualifications

  • Appliance must be installed and serviced by an authorized Montigo dealer
  • Installation must follow Montigo instructions and local codes
  • Only Montigo-approved components may be used
  • Appliance must remain in original location
  • Use of solid fuels such as wood or coal voids the warranty
  • Warranty is transferable if all conditions are met

Exclusions from Warranty

  • Rust or corrosion from poor maintenance, chemicals, or inadequate combustion air
  • Damage from unauthorized repairs, misuse, power surges, or natural events
  • Altered or missing serial numbers
  • Costs for diagnosis, shipping, or handling
  • Products purchased online or through auction sites

Submitting a Warranty Claim

  1. Contact the installing dealer or contractor
  2. Provide the original sales receipt, model number, and serial number
  3. If the installing dealer is unavailable, contact the nearest authorized Montigo dealer
  4. Warranty service requires prior written approval from Montigo
  5. Montigo will determine if components will be repaired, replaced, or refunded

Warranty Start Date

  • Coverage begins on the original purchase date
  • For new construction, coverage begins on the date of first occupancy or six months after sale by an authorized dealer, whichever comes first

Contact Information

Montigo – Empire Comfort Systems, Inc.
6955 Salashan Parkway, Ferndale, WA 98248
Email: techsupport@montigo.com

Montigo – Empire Comfort Systems Canada, Inc.
27342 Gloucester Way, Langley, BC V4W 4A1
Email: techsupport@montigo.com

Let customers speak for us

from 160 reviews
Great!!

I had a fantastic experience with The Torch Guys!! From my first phone conversation with Ben to follow up emails & product delivery everything was flawless. Would not hesitate to purchase through them again!

Julie Wagner
The Outdoor Greatroom Bronson Block Square Gas Fire Pit Kit | BRON51
Excellent customer service and buying experience

The customer service was outstanding from the moment we called The Torch Guys to order our new Dimplex fireplace. We needed the fireplace quickly due to our remodel schedule. We received the unit within 4 days of ordering. The delivery company they hired was efficient and the unit arrived with no issues.

Patti Langer
Dimplex Ignite Evolve 74" Built-in Linear Electric Fireplace
Exceptional owners/service

Never have I had a company work so hard to assist me. They went above and beyond what any other store most likely would do. The replacement fireplace I needed was discontinued. These guys worked to help me find a fireplace with minimal adjustments needed. The packaging was over the top and shipping fast.

Kathy in Baker City Oregon
The Torch Guys
Great Customer Service

Great Knowledge of the products they were able to help me pick out my 3 fireplaces to fit my needs.

Phil McIntyre
Empire Boulevard 60" Vent Free Linear Gas Fireplace
Customer Service

Product shipped extremely fast, however, it was damaged during shipment. I contacted customer support and they had it replaced within a few days. No hassle, very professional. I couldn’t be happier.

Jarrod Gemar
Superior VRT3242 42" Traditional Vent Free Firebox
Beautiful electric fireplace!

The Torch Guys were great to work with! They followed up on my purchase to make sure I was pleased with my order. I love the fireplace and was the perfect size for my space. It was easy to install and has so many options including color, speed, timer and can use it to produce heat. I had one question about the screw sizes and Clinton helped me immediately. I highly recommend their products and would purchase with them again!

Phyllis Leiser
Amantii Symmetry Lumina 50" Linear Electric Fireplace
Spectacular 5-Star Experience Thanks to Julia!

I had the pleasure of working with Julia. She is so lovely and her customer care, product knowledge, and hospitality skills were impeccable in every way. This was one of the best online shopping experiences of my life. Oh, and Julia’s sweet southern accent was quite a nice departure from blasé Californians Lol. Do yourself a favor and call Julia to purchase your electric fireplace, I assure you won’t be disappointed. Extremely satisfied!

James Rosen
The Torch Guys
Great Service and Delivery

I bought an Amantii Cube from The Torch Guys and their service was terrific. They were great with answering questions, and the order shipped and arrived very quickly. They've followed up sharing the product is registered under warranty (done by them). All and all, very comfortable recommending them.

Nichole Hart
Amantii Cube Lumina 20 x 25 Freestanding / Wall-Mount Electric Fireplace
Excellent Experience

Great customer service, prices, delivery and product! Would highly reccomend.

Paige Eaton
The Torch Guys
The Torch Guys

Very easy to communicate with, and shipping experience was perfect. We are still in the process of installing because of our new-build schedule, so can't really comment on the fireplace itself.

Dale Schiesser
Kingsman ZCV39 39" Zero Clearance Clean View Direct Vent Gas Fireplace | Tempered Glass

Empire Stacked Aged Oak Vent Free Gas Log Set

Gerry Szper
Empire Stacked Aged Oak Vent Free Gas Log Set
Very pleased with customer service

Customer service is top-notch answered all my questions. I felt like I was talking to somebody who cared about me.

scott fox
The Torch Guys
Excellent Company with Strong Customer Service Focus

The team at The Torch Guys was very strong.They provided me with excellent advice and was able extremely responsive.

James Maiorino
The Torch Guys
Great service

We bought a Napoleon tall Linear Vector fireplace from the Torch Guys. Their price was the best, and their service outstanding. Shipping was quick, and communication reasonable. Item was well protected in transit.

JDS
The Torch Guys
Wrong pipe size sent

Wrong pipe size was sent with fireplace. However, Ben and Ryan immediately took care of it- sent the right size and sent ups to pick most of the parts the other they sent return ups papers and I dropped two chimneys off at ups. Therefore. They did fix issue immediately with problems . So I am very happy with their company and service.

Arnold Pelka
Majestic Royalton 36" Wood Burning Fireplace