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(410) 324-6322

Ask An Expert

(410) 324-6322

(410) 324-6322

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Hours:

Mon-Sat - 8am-10pm EST

Sunday - Closed

Hours: Mon-Sat - 8am-10pm EST

Buyer Beware

WHERE you buy is just as important as WHAT you buy

Many online stores are not authorized to sell the brands they offer. Don't Take The Risk

Fireplaces, firepits, woodstoves, and related appliances are sold by a lot of outlets, but not all of them are authorized dealers for the brands they advertise. An unauthorized seller cannot stand behind the sale after it is made, and the risks to you are real.

Warranties

Manufacturers honor warranties only when the unit is purchased through an authorized dealer.

SUPPORT

No factory trained support
Unauthorized sellers lack factory-trained reps to help you choose, install, or troubleshoot.

Authentic

Products may not be authentic
Some listings are counterfeit or gray-market items, never meant for sale or use in your region.

Safety

Unauthorized sellers can create safety risks, like uncertified parts or missing safety listings.

The Torch Guys are an authorized, factory trained dealer for every brand we sell.

Exclusive Brands

Brands we carry as the only authorized dealer, or one of a select few.

Listed Authorized Brands

Brands that publish their dealer list and name The Torch Guys as an authorized, factory-trained online dealer. You can verify this right on the manufacturer’s site.

Other Authorized Brands

These brands don’t publish dealer lists but do recognize The Torch Guys as an authorized, factory-trained dealer