A Direct-Vent Fireplace Insert turns your existing wood-burning fireplace into an efficient gas-fired heat source.
A wood-burning fireplace sends more than half of its heat up the flue, creating negative pressure in your home, which draws in outside air through gaps in doors and windows that actually makes your home colder. A wood-fire can also create ash and fumes that dirty your home and aggravate your allergies.
Direct-Vent Fireplace Inserts are classified as zone heating appliances. Zone heating is inherently more efficient than your existing wood-burning fireplace or your central furnace. Unlike a central furnace, which wastes 20 to 30 percent of the heat energy through ductwork losses and sends much of the remaining heat to unoccupied rooms, zone heating creates and transmits the heat directly into the room. This lets you turn down your whole-house thermostat and use your fireplace insert to efficiently warm the room you use most.
Direct-Vent Insert uses readily available 3-inch flexible co-linear vent pipes. One draws air from outside your home, and the other sends flue products directly outdoors. The flexible metal venting allows the insert to install easily in a site-built or manufactured fireplace.
Fireplace barrier screens, required for all direct-vent systems, protect you and your family from inadvertently touching the hot glass.
Traditional Innsbrook Direct-Vent Inserts in three sizes – small, medium, and large – to fit most wood-burning fireplaces. Choose Millivolt ignition with standing pilot to provide heat, even in the absence of electric power, or Intermittent Pilot, which saves even more energy. IP systems can operate with a standing or intermittent pilot during power outages.
Innsbrook Direct-Vent Inserts feature optional liners and hand-painted ceramic fiber logs, nestled atop the variable flame height burner, to create an exceptionally attractive traditional fireplace. With inputs of 20,500 BTUs, 26,000 BTUs, and 28,500 BTUs, the Direct-Vent insert’s unique Slope Glaze Burner produces natural flickering flames that dance and delight – warming your heart as it warms your soles.
Innsbrook Clean Face Features
Millivolt Models - DVC28IN31N
Slope Glaze Burner System
Ceramic Fiber Log Set
Mesh Barrier Screen
Blower
Remote Ready
Optional Liners
Installs as an Insert into an Existing Fireplace
Venting: 3" x 3" Flex (See manual for venting instructions)
Ceramic Glass: 16 1/8" H x 31 1/4" W
Minimum Opening Dimensions: 23 1/2" H x 34 1/4" W x 16 5/8" D
Millivolt Control Valve with On/Off Switch
BTU Max / Min: 28,500 / 18,500
Electronic Models - DVC28IN71P
Slope Glaze Burner System
Ceramic Fiber Log Set
Blower
Mesh Barrier Screen
Optional Liners
Installs as an Insert into an existing fireplace
Venting: 3" x 3" Flex (See manual for venting instructions)
Ceramic Glass: 16 1/8" H x 31 1/4" W
Minimum Opening Dimensions: 23 1/2" H x 34 1/4" W x 16 5/8" D
Electronic Control Valve with On/Off Switch
Remote Ready
BTU Max / Min: 27,500 / 21,000
Control Options
Lighting and managing a wood fire takes time and work – and more than a little patience to get it right. Your Innsbrook or Loft fireplace insert lights at the flick of a switch to produce consistent, reliable heat, even when electric power fails. Add the convenience of an optional thermostat, wireless wall thermostat, remote control, or thermostat remote control, and enjoy all the comfort of a warm cozy fire without the mess and hassle.
A remote control does not come standard with the Empire Innsbrook. Choose from the following control options:
Millivolt Ignition (Standing Pilot)
FRBC - On/Off Remote Control (Battery Driven)
FRBTC2 - Thermostat Remote Control (Battery Driven)
FRBTPS - Programmable Thermostat Touchscreen Remote Control (Battery Driven)
Your new direct-vent insert will require a surround or decorative front.
Innsbrook traditional models, choose an old-world style three-piece cast iron surround with rich details, or one of our steel surrounds with 9-inch top and 6-inch sides, 6-inch top and sides, or 6-inch top and 3-inch sides. For installations where your Innsbrook insert does not rest on the hearth, we offer a bottom cover to complete the surround.
Decorative Fronts for traditional inserts are available in three styles in black or bronze finishes. Each front attaches in minutes to the 1-piece metal frame (available in Matte Black or Bronze). Included barrier screens protect you and your family from inadvertently touching the hot glass – but without detracting from the overall view of the fireplace.
To cover larger hearth openings, install the optional shroud. At 48 inches wide and just under 38 inches tall, it provides a clean transition between the surround and the existing fireplace. The bottom cover completes the shroud.
Surrounds for Innsbrook Clean Face Inserts
Cast Iron Surrounds Available in Matte Black Only Note: Cast Iron Surrounds require SAK(20, 26, 28) Adapter Kits
Cast Iron Surrounds
Black Metal Surround
Decorative Fronts, Doors, or Trim for Innsbrook Clean Face Inserts
Horizon Doors
Transom Doors
Lancaster Front (Matte Black | Bronze)
Black Trim (No Front or Doors)
DVC28IN Liner Options
Traditional Brick
Banded Brick
Washed Brick
Black Porcelain
Innsbrook Clean Face Inserts Framing Dimensions - DVC28IN
Our base "Curb-side Pickup" shipping is always completely free!
If you are interested in enhanced shipping services such as threshold shipping or white glove delivery, our team is here to assist. Please keep in mind, enhanced shipping services are subject to availability and costs paid by the customer.
Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.
White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house!
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. In the rare case that your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment within the expected shipment window, we will process the charges and submit the order for shipment.
Shipment Window:
Shipping window varies from product to product. Please review the product page for the expected shipping time of your product. We update these daily so you know what to expect.
In general, items that are custom made, made-to-order, or special order will take longer to ship.
Order Shipment:
All orders are processed Monday through Friday. We strive to ship your items as fast as possible, so your order may ship sooner than estimated, and you may receive multiple deliveries depending on your order.
Tracking will be sent to the provided email address. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@thetorchguys.com
No Shipping outside the USA.
Curbside Freight Shipments
Items that are too large or delicate to ship by standard ground carrier are required to ship freight. Freight carriers are specially trained to handle oversized and fragile items.
Here is what to expect from the freight shipping process:
Once your order ships you will receive a tracking number that has an estimated delivery date to your local freight terminal
The carrier will call you at your provided phone number to schedule a delivery appointment within the next 1-2 business days. Only weekday appointments are available. If you are unable to receive the shipment within 1-2 business days of its arrival at the freight terminal, please contact us.
All shipments are delivered “curbside”. The driver will bring them to the curb and is not authorized to move it further. Anything past curbside must be arranged before placing the order (see “shipping options” above).
Upon delivery, it is important that you inspect the shipment thoroughly before signing. Any damage or missing items should be noted on the delivery receipt. You have 5 business days from the delivery date to submit a claim for damage or missing items. To submit a claim email: support@thetorchguys.com or call us (202) 539-6797.
Return Policy
It’s important to us that you are happy with your purchase. If, for whatever reason, a product doesn’t fit your needs, our team is here to assist.
Cancellations
You may cancel your order any time before it ships free of charge (exceptions do apply for custom orders & made-to-order products).
To cancel an order, please contact us via live chat, email: support@thetorchguys.com or call us (202) 539-6797.
Custom Orders and Made-to-Order Products
We take pride in your ability to customize & personalize our products. Our goal is for you to find the exact product to suit your needs. Given that custom orders & made-to-order products are put into production specifically for your order, these items are not eligible for cancellation or refund.
All sales are final for custom made & made-to-order products.
Return Process
Items Eligible for Return
Most unused items can be returned within 30 days of delivery. To schedule a return please follow the steps below:
Contact our customer support team via live chat or call us (202) 539-6797. You can email: support@thetorchguys.com as a first step, but our team will need to speak with you to gather information about your return.
You will receive an email confirming your return request has been accepted or denied within 1 business day. If approved, your email will also include detailed return instructions. ***From the date you receive this email you have 30 days to return the product.
Any items returned outside of this process are not eligible for refund.
Items Not Eligible for Return
Custom made and made-to-order products
Items marked “non-returnable” in the item description
Used items, or items that have been installed or assembled
Bundled kits sold at discounted rate - the entire kit must be returned.
Refunds
Your refund will be processed back to the original form of payment. Most banks process refunds within 3-5 business days.
Checks will be mailed for bank wire or check transactions. Refund checks are valid for 90 days from the date they are issued.
If the product you’ve returned is ineligible for refund, we will notify you as soon as possible.
Return shipping costs will be deducted from the refund.
In some cases, a restocking fee may apply. This is completely up to the manufacturer. If a restocking fee does apply, we will let you know during the return review process.
Exchanges
If you would like to exchange your product, you may do so. You are responsible for any shipping fees throughout the returns & exchange process. To schedule an exchange please contact us via live chat, email: support@thetorchguys.com or call us (202) 539-6797.
Damages
We aim to ensure your product is delivered in excellent condition. In the rare event that your order does sustain damage during shipping, we are here to assist you. Our team will assume responsibility for any items damaged while shipping as long as you follow the steps and timeline outlined below:
For Freight/Signature Required Deliveries:
Any damage or missing pieces must be noted on the delivery receipt.
The order must be opened and inspected in the presence of the delivery driver.
If you sign for the delivery without noting any damage or missing items on the receipt, you are accepting that your full order has arrived in excellent condition.
Do not discard any damaged items or the original packaging.
For severe damage, we recommend noting on the delivery receipt, “refused due to damage” and contact us immediately.
Contact us within 1 business day via live chat, email: support@thetorchguys.com or call us (202) 539-6797 to report the damage. Please have delivery details & photos illustrating the damage ready.
Damaged items are required to be returned within 30 days.
For Standard Shipments:
Any damage or missing pieces must be reported within 30 days of receipt.
Do not discard any damaged items or the original packaging.
Contact us via live chat, email: support@thetorchguys.com or call us (202) 539-6797 to report the damage. Please have delivery details & photos illustrating the damage ready.
Warranty
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what Woodland Direct deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).
Warranty claims can take anywhere from 1-4 weeks to process, depending on the season. Due to the length of time claims can extend, we recommend that you fire up your unit in the late summer/early fall to ensure it’s in good working condition for the winter season.
EMPIRE 5-Year Limited Warranty
Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specified below. Hearth products must be installed by a qualified technician and must be maintained and operated safely, in accordance with the instructions in the owner’s manual. This warranty applies to the original purchaser only and is not transferable. All warranty repairs must be accomplished by a qualified gas appliance technician.
Limited Five-Year Parts & Labor Warranty – All Other Components
(Except Remote Controls, Thermostats, Accessories and Replacement Parts)
Should any part fail because of defective workmanship or material within five years from the date of purchase, Empire will repair or replace at Empire’s option. Within five years from the date of purchase, Empire will pay reasonable labor to have that defect repaired at Empire’s option.
Limited One-Year Parts Warranty – Remote Controls, Thermostats, Accessories, and Parts
Should any remote control, thermostat, accessory, or other part fail because of defective workmanship within one year from the date of purchase, Empire will repair or replace at Empire’s option.
Duties Of The Owner
The appliance must be installed by a qualified installer and operated in accordance with the instructions furnished with the appliance. A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period. Ready access to the appliance for service.
What Is Not Covered
Damages that might result from the use, misuse, or improper installation of this appliance. Travel, diagnostic costs and freight charges on warranted parts to and from the factory. Claims that do not involve defective workmanship or materials.
Unauthorized service or parts replacements.
Removal and reinstallation cost.
Inoperable due to improper or lack of maintenance.
How To Get Service
To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer with the model number, serial number, type of gas, and purchase verification. The installing dealer is responsible for providing service and will contact the factory to initiate any warranted parts replacements. Empire will make replacement parts available at the factory. Shipping expenses are not covered.
If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations Department, Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to info@empirecomfort.com with “Consumer Relations” in the subject line.
Your Rights Under State Law
This warranty gives your specific legal rights, and you may also have other rights, which vary from state to state.
Let customers speak for us
from 57 reviews
Outstanding!!!
I had questions and used the chat feature on the website to speak with them. They were very professional and assisted me immediately. The rep had to do a little research for me, but he didnt hesitate and answered my questions clearly and completely. Processing and shipping was lightning fast and I received exactly what I ordered. The logs are amazing. They look fantastic and provide plenty of heat to warm the room they are in, even though they are vented. I have nothing but great things to say about my experience with them and the products they sell.
I searched the internet for days to find the best seller of Bromic heaters. I even called Bromic. The Torch Guys are clearly stand- out. Best Price! Best service! Quick and expertly packaged delivery.
Empire Boulevard 72" vent free linear gas fireplace - exceptional!
First contact with the company was very informative. Website it easy to navigate. Customer service is exceptional! Quick responses were very much appreciated. The product came shipped in a safe and sturdy crate. The instillation was easier than anticipated! And it looks BEAUTIFUL and works great!!
Tyler was very helpful with our purchase. He responded at all hours of the day, answered my questions, and followed up to make sure we were getting exactly what we wanted. I can't recommend these guys strongly enough. Thanks!
I recently replaced an old fire log set with the Golden Oak fire log set by Peterson and I could not be happier. The logs are high quality and they radiate heat into the room even after the fire is turned off. They look exactly like real logs. This is an excellent fire log set and I highly recommend it.
Top notch customer service from a reliable and trustworthy vendor.
I worked with Tyler from The Torch Guys throughout the entire sales process and we had a lot of questions regarding the fireplace and shipping details and Tyler was an amazing representative who answered all our questions and concerns in detail and made us feel confident in the product and service. We chose the Modern Flames Redstone 42 inch Electric Fireplace and added the Truwood Logs which give it a realistic look. The fireplace and log set are absolutely stunning. I highly recommend buying from The Torch Guys!!
We chose this fireplace for the realistic flames and the warranty. The torch guys provided great communication and it was delivered quick. It was delivered on a truck with a scheduled delivery time. Shipped on a small pallet and wrapped it arrived in excellent condition. Can't wait to install it!
Super pleased with the price and the shipping speed was incredible! Our fireplace arrived on a pallet with no damage. We love our new fireplace! Thanks so much!
This unit was very easy to install. Having a remote control fireplace is a very wecome convenience! We absolutely LOVE the realistic logs, flame, and glowing embers! We are VERY PLEASED with the quality of our Empire log set.
First, I try to buy local - which I tried. In spite of being "fireplace stores" the three local guys have little selection and even less knowledge.
I was looking for a better experience through an e-commerce option. I spent a lot of time researching contact addresses and street views finding many of the online sellers don't even have a store. The Torch Guys not only have a physical store but have a Youtube channel which gives you a little sense that they are for real and may just know about fireplaces.
My project has a complex roof geometry built with engineered trusses. No options for changing roof framing to route the chimney where it needs to go.
The manufacturer's installation details for fireplaces and their chimney systems is surprisingly devoid of well - DETAILS. Figuring out the nuances of a complex chimney path requires help from someone who has done it.
With a bit of trepidation I dialed The Torch Guys. Tyler answers and I knew immediately I'm talking to the right guy. My situation required several back and forth e-mails to flesh out details. Tyler's partner Brian also got involved - clearly another guy who knows his fireplaces.
Every communication has been prompt, authoritative and responsive. We just finished with another call to finalize my plan and the order is on the way.
The entire experience has been best in class. If you are looking for experts who are thrilled to be helpful Tyler and Brian are the guys.
