The Aged Red Oak Vent Free Gas Log Set from Grand Canyon
Grand Canyon is known for their incredibly realistic, true-to-nature gas logs. The Vent Free burner system features hand cut and painted Aspen Birch, Weathered Oak, Red Oak, or Split Oak Logs and Grand Canyon Gas Logs New Vulcan Vent Free burner system. These logs were found deep in the Northern Arizona forest and feature a deep dark bark pattern with charred white highlights just like nature intended.
Grand Canyon Burner System Options
Grand Canyon offers (3) Vulcan Burner Systems for their Aged Red Oak Gas Log Set. We’ve outlined the features of each burner system below to help you decide which one is right for you.
Millivolt
- Available in 18” & 24” burners (24” burner accepts 24” & 30” Logs)
- Manual Pilot Ignition w/Manual Flame Adjustment
- Includes Switch & Remote
- Includes Connection Fittings, Lava Rock, Black Embers & Platinum Embers
Variable
- Available in 18” & 24” burners (24” burner accepts 24” & 30” Logs)
- Manual Pilot Ignition w/Manual or Remote Flame Adjustment
- Includes Thermostatic Remote
- Includes Connection Fittings, Lava Rock, Black Embers & Platinum Embers
Electronic Variable
- Available in 18” & 24” burners (24” burner accepts 24” & 30” Logs)
- IPI Electronic Pilot Ignition w/Manual or Remote Flame Adjustment
- Includes Puck Remote
- Includes Connection Fittings, Lava Rock, Black Embers & Platinum Embers
Regardless of which burner you choose, you are guaranteed a fantastic burn with Grand Canyon!
Ignition/Control Options
On/Off Remote - Standing Pilot: standing pilot system with millivolt valve. Your burner comes with an On/Off Remote as well as a manual On/Off dial to control your log set. You can also add a wall switch with this ignition system.
Variable Flame Remote - Standing Pilot: standing pilot system with modulating millivolt valve. Your burner comes with a Variable Flame Remote to adjust the flame height plus On/Off control. You can also control flame height and turn the burner on/off manually via the manual dial.
Variable Flame Remote Control - Electronic Ignition (Battery Driven):
Optional Media & Accent Pieces
Twig Kit
- Arizona Weathered Oak 3 pc.
- Arizona Juniper 3 pc.
- Arizona Weathered Oak Charred 3 pc.
- Quaking Aspen 4 pc.
- Blue Pine Split 5 pc.
- Arizona Weathered Oak 5 pc.
Crushed Glass
- Poseidon Blue
- Apollo Bronze
- Vesper Black
- Krystallo Diamond
- Terra Copper
- Amber Diamond
- Adriatic Topaz
Glowing Embers
- Black (Included)
- Platinum Bright (Included)
Rocks
- Granules Lava
- Black Volcanic Rock (Included)
- Lava Pebbles
Resources
BROCHURE: Grand Canyon Vent Free
INSTALLATION MANUAL: Grand Canyon Vent Free Log Sets
Shipping Policy
Our base "Curb-side Pickup" shipping is always completely free!
If you are interested in enhanced shipping services such as threshold shipping or white glove delivery, our team is here to assist. Please keep in mind, enhanced shipping services are subject to availability and costs paid by the customer.
- Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.
- White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house!
To inquire about enhanced shipping services, contact our team via live chat, email: support@thetorchguys.com or call us (202) 539-6797.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. In the rare case that your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment within the expected shipment window, we will process the charges and submit the order for shipment.
Shipment Window:
Shipping window varies from product to product. Please review the product page for the expected shipping time of your product. We update these daily so you know what to expect.
In general, items that are custom made, made-to-order, or special order will take longer to ship.
Order Shipment:
All orders are processed Monday through Friday. We strive to ship your items as fast as possible, so your order may ship sooner than estimated, and you may receive multiple deliveries depending on your order.
Tracking will be sent to the provided email address. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@thetorchguys.com
No Shipping outside the USA.
Curbside Freight Shipments
Items that are too large or delicate to ship by standard ground carrier are required to ship freight. Freight carriers are specially trained to handle oversized and fragile items.
Here is what to expect from the freight shipping process:
- Once your order ships you will receive a tracking number that has an estimated delivery date to your local freight terminal
- The carrier will call you at your provided phone number to schedule a delivery appointment within the next 1-2 business days. Only weekday appointments are available. If you are unable to receive the shipment within 1-2 business days of its arrival at the freight terminal, please contact us.
- All shipments are delivered “curbside”. The driver will bring them to the curb and is not authorized to move it further. Anything past curbside must be arranged before placing the order (see “shipping options” above).
- Upon delivery, it is important that you inspect the shipment thoroughly before signing. Any damage or missing items should be noted on the delivery receipt. You have 5 business days from the delivery date to submit a claim for damage or missing items. To submit a claim email: support@thetorchguys.com or call us (202) 539-6797.
Return Policy
It’s important to us that you are happy with your purchase. If, for whatever reason, a product doesn’t fit your needs, our team is here to assist.
Cancellations
You may cancel your order any time before it ships free of charge (exceptions do apply for custom orders & made-to-order products).
To cancel an order, please contact us via live chat, email: support@thetorchguys.com or call us (202) 539-6797.
Custom Orders and Made-to-Order Products
We take pride in your ability to customize & personalize our products. Our goal is for you to find the exact product to suit your needs. Given that custom orders & made-to-order products are put into production specifically for your order, these items are not eligible for cancellation or refund.
All sales are final for custom made & made-to-order products.
Return Process
Items Eligible for Return
Most unused items can be returned within 30 days of delivery. To schedule a return please follow the steps below:
- Contact our customer support team via live chat or call us (202) 539-6797. You can email: support@thetorchguys.com as a first step, but our team will need to speak with you to gather information about your return.
- You will receive an email confirming your return request has been accepted or denied within 1 business day. If approved, your email will also include detailed return instructions. ***From the date you receive this email you have 30 days to return the product.
- Any items returned outside of this process are not eligible for refund.
Items Not Eligible for Return
- Custom made and made-to-order products
- Items marked “non-returnable” in the item description
- Used items, or items that have been installed or assembled
- Bundled kits sold at discounted rate - the entire kit must be returned.
Refunds
- Your refund will be processed back to the original form of payment. Most banks process refunds within 3-5 business days.
- Checks will be mailed for bank wire or check transactions. Refund checks are valid for 90 days from the date they are issued.
- If the product you’ve returned is ineligible for refund, we will notify you as soon as possible.
- Return shipping costs will be deducted from the refund.
- In some cases, a restocking fee may apply. This is completely up to the manufacturer. If a restocking fee does apply, we will let you know during the return review process.
Exchanges
If you would like to exchange your product, you may do so. You are responsible for any shipping fees throughout the returns & exchange process. To schedule an exchange please contact us via live chat, email: support@thetorchguys.com or call us (202) 539-6797.
Damages
We aim to ensure your product is delivered in excellent condition. In the rare event that your order does sustain damage during shipping, we are here to assist you. Our team will assume responsibility for any items damaged while shipping as long as you follow the steps and timeline outlined below:
For Freight/Signature Required Deliveries:
- Any damage or missing pieces must be noted on the delivery receipt.
- The order must be opened and inspected in the presence of the delivery driver.
- If you sign for the delivery without noting any damage or missing items on the receipt, you are accepting that your full order has arrived in excellent condition.
- Do not discard any damaged items or the original packaging.
- For severe damage, we recommend noting on the delivery receipt, “refused due to damage” and contact us immediately.
- Contact us within 1 business day via live chat, email: support@thetorchguys.com or call us (202) 539-6797 to report the damage. Please have delivery details & photos illustrating the damage ready.
- Damaged items are required to be returned within 30 days.
For Standard Shipments:
- Any damage or missing pieces must be reported within 30 days of receipt.
- Do not discard any damaged items or the original packaging.
- Contact us via live chat, email: support@thetorchguys.com or call us (202) 539-6797 to report the damage. Please have delivery details & photos illustrating the damage ready.
Warranty
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what Woodland Direct deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).
Warranty claims can take anywhere from 1-4 weeks to process, depending on the season. Due to the length of time claims can extend, we recommend that you fire up your unit in the late summer/early fall to ensure it’s in good working condition for the winter season.
Grand Canyon Warranty
Burner:
Grand Canyon Gas Logs burners carry a life time warranty against manufacture defects or breakage as long as the appliance is installed inside and by a professional installer. In the event a defect or breakage occurs a replacement will be available for pick-up from the dealer at which the burner was originally purchased. This warranty is limited to original purchaser only. Indoor burners installed outside carry a (1) year warranty.
Electrical and Valves:
Grand Canyon Gas Logs valves, remotes, and receivers carry a (2) year warranty against breakage or defects from date of purchase, by original purchaser, and must be installed be a licensed professional installer. This warranty only covers use with Grand Canyon Gas Logs burners and logs. In the event
a defect or breakage occurs a replacement will be available for pick-up from the dealer at which the burner was originally purchased. Batteries are not covered under this warranty. ODS pilot assemblies carry a (1) year warranty.
Refractory Logs:
Grand Canyon Gas Logs, logs carry a lifetime warranty against any manufacture defects or breakage as long as the products are installed INDOORS. Logs installed in an outdoor fireplace or outdoor fire-pits carry a (5) year warranty. This warranty does not cover color fading due to use. In the event defect or breakage occurs, a replacement will be available to pick up from the dealer at which the log set was originally purchased or shipped directly to the customer if ordered online. This warranty does not cover breakage caused by excessive handling once installed and fired and does not cover improper installation. This warranty is limited to original purchaser only.
