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Birch Log Set for Napoleon 36 Altitude X
by Napoleon Authorized Dealer

Napoleon Birch Log Set for Altitude X

SKU BLKAX36-1
$399.00 - $429.00
$399.00
$399.00 - $429.00
$399.00

About This Product

The birch log set for the Napoleon Altitude X direct vent gas fireplace: high-definition PHAZER birch logs with glowing embers and charcoal embers, in the 36" size for the AX36 or the 42" for the AX42. The Altitude X ships without logs and needs one of its three log kits, so this is the Birch choice. The PHAZER logs and embers glow in the flame, and each log goes in its exact position, shown in the leaflet that comes with the kit. from $399.

  • Model BLKAX36-1 (36") / BLKAX42-1 (42")
  • Brand Napoleon
  • Fits Model Napoleon Altitude X 36" (AX36-2) and 42" (AX42-2)
  • Includes High-definition birch logs, glowing embers, charcoal embers

    Shipping & Returns

    Free curbside freight delivery on every order over $399. Inspect the shipment before signing and note any damage on the delivery receipt — freight damage claims must be reported within 5 business days. Most items can be returned within 30 days of delivery as long as the product hasn't been installed, is in the same condition you received it, and all original packaging is intact. Return shipping and the original outbound freight cost are deducted from the refund, and a manufacturer restocking fee may apply. Custom and made-to-order products are final sale. Cancellations are free any time before shipment (custom orders excepted). Threshold and white-glove delivery upgrades are available — ask our team.

    Full shipping policy · Full return policy · Questions? Call (410) 324-6322 — when you call, we answer.

    Warranty

    In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect.

    Due to the technical nature of our products, the manufacturer must perform troubleshooting to process a warranty claim. Your installer will need to troubleshoot the problem on-site while working in tandem with our technical team. If troubleshooting leads to what The Torch Guys deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms and confirm your consent to proceed.

    Once the claim is submitted, the manufacturer will review it and either approve or deny it. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If, for any reason, the claim is denied or we need more information, we will notify you as soon as possible.

    All warranties are processed as exchanges. You can expect to receive a prepaid return label for the defective part(s), which must be returned within 30 days of receiving the warranty replacement(s).

    Warranty claims can take anywhere from 1-4 weeks to process, depending on the season. Given the length of time claims can take, we recommend you fire up your unit in late summer/early fall to ensure your existing fireplace is in good working order for the winter season.

    Let customers speak for us

    from 177 reviews
    Just what we were looking for!!

    Good product - good price.!!

    Cora Holbrook
    Superior Crescent Hill Vent Free 24" Gas Log Set.

    This unit replaced a 25 year old log set/burner. We did a lot of looking online and in-person to find a product similar to the original. This set up is perfect for us. The Torch Guys had several options and the detailed descriptions helped us select the Superior Crescent Hill Vent Free 24" Gas Log Set. The Torch Guys had the best price and reviews indicated they responded to inquiries. This is our first purchase with The Torch Guys and we have not been disappointed. The log set is exactly as described. Shipping and delivery were fast. We also appreciate the follow up emails to verify all was good and to offer assistance now or in the future if needed. We highly recommend The Torch Guys.

    Robin Green
    Happy Customer

    Ordered reflective glass for the inside of my fireplace insert and it arrived within a couple of days. i was very pleased with The Torch Guys!

    Richard Clark
    excellent!

    The torch guys were awesome from purchase on - I actually had a question about my gas fireplace 2 years later and their response was instant. Tyler helped me pick out, purchase and install my gas fireplace. He referred me to Clinton when I had a battery questions later on. They are professional, friendly and provided the best price. Bring your business to the torch guys now! Margot

    Margot
    54” Fireplace Order

    Outstanding customer service! Complete knowledge and understanding of their products. What a company should be!

    Joe Vellali
    Great customer service

    Great customer service. Ben went above and beyond to make sure our project came together. I cannot say enough good things about him and the company! They will not let you down.

    Justin
    Ann M

    Ben was great to deal with. He answered all my questions and I placed order right over phone with him. Our stove was delivered on a palate in immaculate condition 3 day's later. And the price couldn’t be beat!! Great company to deal with!!!

    Ann Moritz
    Simplifire Allusion Platinum

    Love our new fireplace and the ordering/shipping was seemless!

    Cheryl McShane
    Great customer Service!!!

    In the age of corporate not truely caring for the customers that support them these guys were a great breath of fresh air!

    Ian Johnson
    Fyre PB Vented Gas Burner

    Product exactly as described, works great, easy to install. Love that Torch Guys registered it for the warranty for me.

    Thanks,

    Wynn Witman
    Great company! They were very helpful in getting us a part for our fireplace

    Great company! They were very helpful in getting us a part for our fireplace. Would highly recommend them!

    Anonymous
    Excellent Company

    The Torch Guys is an excellent company to do business with! Ben was quick to respond with a quote and was always prompt in answering my questions.

    The log set shipped in four well-packaged boxes and arrived quickly and in perfect condition. Ben also followed up after I received the set to make sure everything arrived undamaged and to see if I was happy with the results—which I absolutely am!

    It looks FANTASTIC! I couldn’t be happier with the product or the customer service. I highly recommend The Torch Guys!

    Now I can finish up the project with the glass doors and mantle, and I’m really looking forward to seeing the finished fireplace!

    Jacqué DeLoach
    Excellent Customer Service

    I had a great experience with Torch Guys! Prompt and friendly service and the unit was delivered as promised!

    Diane Nelson
    Great Company

    I have not used the stove yet but this company is fantastic to do business with. I will review the stove at a later time.

    John Travis
    Modern Flames 100” Orion multi V2 Fireplace

    I worked with Ben at the Torch Guys - great experience. He responded very quickly whenever I phoned or texted him. To deal with a human was great and especially a company that cares and wants to make sure you are satisfied. Overall a great experience and would highly recommend Ben Morris and the team at The Torch Guys.

    Russ