About This Product
The Lava Fyre Coals from Real Fyre
Create a warm and inviting ambiance with our Lava Fyre Coals. These high-quality coals are designed to provide a realistic and long-lasting burning experience.
Shipping & Returns
Free curbside freight delivery on every order over $399. Inspect the shipment before signing and note any damage on the delivery receipt — freight damage claims must be reported within 5 business days. Most items can be returned within 30 days of delivery as long as the product hasn't been installed, is in the same condition you received it, and all original packaging is intact. Return shipping and the original outbound freight cost are deducted from the refund, and a manufacturer restocking fee may apply. Custom and made-to-order products are final sale. Cancellations are free any time before shipment (custom orders excepted). Threshold and white-glove delivery upgrades are available — ask our team.
Full shipping policy · Full return policy · Questions? Call (410) 324-6322 — when you call, we answer.
Warranty
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect.
Due to the technical nature of our products, the manufacturer must perform troubleshooting to process a warranty claim. Your installer will need to troubleshoot the problem on-site while working in tandem with our technical team. If troubleshooting leads to what The Torch Guys deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms and confirm your consent to proceed.
Once the claim is submitted, the manufacturer will review it and either approve or deny it. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If, for any reason, the claim is denied or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a prepaid return label for the defective part(s), which must be returned within 30 days of receiving the warranty replacement(s).
Warranty claims can take anywhere from 1-4 weeks to process, depending on the season. Given the length of time claims can take, we recommend you fire up your unit in late summer/early fall to ensure your existing fireplace is in good working order for the winter season.
Let customers speak for us
from 166 reviewsExcellent Company
The Torch Guys is an excellent company to do business with! Ben was quick to respond with a quote and was always prompt in answering my questions.
The log set shipped in four well-packaged boxes and arrived quickly and in perfect condition. Ben also followed up after I received the set to make sure everything arrived undamaged and to see if I was happy with the results—which I absolutely am!
It looks FANTASTIC! I couldn’t be happier with the product or the customer service. I highly recommend The Torch Guys!
Now I can finish up the project with the glass doors and mantle, and I’m really looking forward to seeing the finished fireplace!
Jacqué DeLoach
09/14/2026
Excellent Customer Service
I had a great experience with Torch Guys! Prompt and friendly service and the unit was delivered as promised!
Diane Nelson
08/27/2026
Great Company
I have not used the stove yet but this company is fantastic to do business with. I will review the stove at a later time.
John Travis
08/24/2026
Modern Flames 100” Orion multi V2 Fireplace
I worked with Ben at the Torch Guys - great experience. He responded very quickly whenever I phoned or texted him. To deal with a human was great and especially a company that cares and wants to make sure you are satisfied. Overall a great experience and would highly recommend Ben Morris and the team at The Torch Guys.
Russ
08/20/2026
Empire Ponderosa Vent Free Gas Log Set
Nick Femano
08/20/2026
Great service!
All my questions were answered and delivery was prompt! Thank you so much Torch Guy’s!
Michelle Pipkin
08/07/2026
Great!!
I had a fantastic experience with The Torch Guys!! From my first phone conversation with Ben to follow up emails & product delivery everything was flawless. Would not hesitate to purchase through them again!
Julie Wagner
07/24/2026
Excellent customer service and buying experience
The customer service was outstanding from the moment we called The Torch Guys to order our new Dimplex fireplace. We needed the fireplace quickly due to our remodel schedule. We received the unit within 4 days of ordering. The delivery company they hired was efficient and the unit arrived with no issues.
Patti Langer
07/24/2026
Exceptional owners/service
Never have I had a company work so hard to assist me. They went above and beyond what any other store most likely would do. The replacement fireplace I needed was discontinued. These guys worked to help me find a fireplace with minimal adjustments needed. The packaging was over the top and shipping fast.
Kathy in Baker City Oregon
07/17/2026
Great Customer Service
Great Knowledge of the products they were able to help me pick out my 3 fireplaces to fit my needs.
Phil McIntyre
07/08/2026
Customer Service
Product shipped extremely fast, however, it was damaged during shipment. I contacted customer support and they had it replaced within a few days. No hassle, very professional. I couldn’t be happier.
Jarrod Gemar
07/01/2026
Beautiful electric fireplace!
The Torch Guys were great to work with! They followed up on my purchase to make sure I was pleased with my order. I love the fireplace and was the perfect size for my space. It was easy to install and has so many options including color, speed, timer and can use it to produce heat. I had one question about the screw sizes and Clinton helped me immediately. I highly recommend their products and would purchase with them again!
Phyllis Leiser
06/19/2026
Spectacular 5-Star Experience Thanks to Julia!
I had the pleasure of working with Julia. She is so lovely and her customer care, product knowledge, and hospitality skills were impeccable in every way. This was one of the best online shopping experiences of my life. Oh, and Julia’s sweet southern accent was quite a nice departure from blasé Californians Lol. Do yourself a favor and call Julia to purchase your electric fireplace, I assure you won’t be disappointed. Extremely satisfied!
James Rosen
05/29/2026
Great Service and Delivery
I bought an Amantii Cube from The Torch Guys and their service was terrific. They were great with answering questions, and the order shipped and arrived very quickly. They've followed up sharing the product is registered under warranty (done by them). All and all, very comfortable recommending them.
Nichole Hart
05/29/2026
Excellent Experience
Great customer service, prices, delivery and product! Would highly reccomend.
Paige Eaton
05/07/2026