Superior - Diamond Crystal Large Crushed Glass Media, 15lb

I had the pleasure of working with Julia. She is so lovely and her customer care, product knowledge, and hospitality skills were impeccable in every way. This was one of the best online shopping experiences of my life. Oh, and Julia’s sweet southern accent was quite a nice departure from blasé Californians Lol. Do yourself a favor and call Julia to purchase your electric fireplace, I assure you won’t be disappointed. Extremely satisfied!

I bought an Amantii Cube from The Torch Guys and their service was terrific. They were great with answering questions, and the order shipped and arrived very quickly. They've followed up sharing the product is registered under warranty (done by them). All and all, very comfortable recommending them.

Great customer service, prices, delivery and product! Would highly reccomend.

Very easy to communicate with, and shipping experience was perfect. We are still in the process of installing because of our new-build schedule, so can't really comment on the fireplace itself.

Empire Stacked Aged Oak Vent Free Gas Log Set

Customer service is top-notch answered all my questions. I felt like I was talking to somebody who cared about me.

The team at The Torch Guys was very strong.They provided me with excellent advice and was able extremely responsive.

We bought a Napoleon tall Linear Vector fireplace from the Torch Guys. Their price was the best, and their service outstanding. Shipping was quick, and communication reasonable. Item was well protected in transit.

Wrong pipe size was sent with fireplace. However, Ben and Ryan immediately took care of it- sent the right size and sent ups to pick most of the parts the other they sent return ups papers and I dropped two chimneys off at ups. Therefore. They did fix issue immediately with problems . So I am very happy with their company and service.

Empire Loft 36" Direct Vent Linear Gas Fireplace

We have not installed our new electric fireplace from the Torch Guys yet but the service, price and delivery have exceeded our expectations. We would definitely reccomend and already have to some of our interested friends.

Make buying items online easy and hassle free. Once I decided which wood stove to purchase I had to put as much effort into deciding which company to buy it from.It came down to Torch Guys. Ben Morris made it to easy. Pitt Ohoi trucking took great care not to damage it during shipment. Only took seven days to arrive, couldn't be happier.

Ben was extremely helpful in choosing a unit to meet the needs of our customer. order was quick and efficient. Tyler provided updates as well as warranty registration Definitely recommend you guys!!!

In this era when it is often difficult to get any customer support after a purchase, it is refreshing to note that The Torch Guys break the trend. They provided excellent advice when I was first considering a purchase and were extremely responsive in assisting me with replacing a part almost two years after the purchase that was covered under warranty by the manufacturer. It is comforting to have a company willing to support their customers. I very highly recommend The Torch Guys, a family run business that goes above and beyond in providing customer satisfaction.

Great service on delivery. Contractor has not installed yet. Everything looks great.