Very helpful and ready to help.

I recently helped my parents purchase an electric fireplace insert to replace a wood-burning fireplace that was no longer working well. We purchased a Dimplex Optimyst Revive 25" Water Vapor Fireplace insert. With its real steam feature and glowing logs, the Optimyst is great - quite realistic for an electric. My parents are super happy with the results and use it every night. It's very easy to operate. (We still plan to make a few aesthetic adjustments like painting the inside of the original fireplace black so the insert blends in, and installing a plug behind the insert ...).

I worked with Ben Morris, who was fantastic. I was really busy and distracted during the process, but he patiently kept checking in with me, answering questions and doing research on what our options were for the existing fireplace. Once we decided on the Dimplex, he asked me to send him pictures and detailed measurements of the existing fireplace so he could make 100% sure that it would fit, which it did, thankfully. I would highly recommend buying from The Torch Guys, and working with Ben if possible :)

Love it.

After researching inserts that would fit our fireplace and our budget, we decided to go with the Osburn Matrix. I was originally going to purchase it from another big online vendor, but the Torch Guys blew them out of the water on the price, so it was a no brainer. The unit arrived extremely quickly. It was so fast that I didn’t even know it had been delivered until I came home to find it neatly packaged on a pallet outside my garage. I only wish I had been home so I could have had the delivery guys move it 5 more feet INSIDE the garage. I had to put a tarp over it for a few days until I found some muscle to help move it out of the weather. You don’t know heavy until you’ve had to move a wood stove or insert!

After installing the Matrix (which is beautiful) we were absolutely shocked to hear how loud the blower was. It had a terrible vibrating hum coming from it. After researching forums online, several folks reported similar issues and narrowed it down to the blowers being notoriously loud and said to buy a aftermarket blower or to basically just deal with it. I removed the blower assembly to inspect it and all the moving parts were solid and smooth, so it didn’t make sense that it was the fan itself. After tinkering a bit, I found that the bottom sheet of metal on the insert was vibrating against the brick of the fireplace floor. I managed to diagonally drill a hole through the metal behind the lower faceplate and sink a tapcon screw into the brick to hold it down. That helped a little bit but the noise was still mostly there. It turned out that the metal shroud/guard at the front of the blower assembly was contacting the frame of the insert and was vibrating like crazy. I figured this out when I was pushing on the blower while it was running and the noise would go away. In the end I pushed on the front of the blower shroud firmly enough that it bent, forcing the vibrating part down just slightly which removed the contact from the insert frame. (See sketch in the photos) Now the blower is so much quieter. We can easily watch tv or have a conversation, whereas before we had to blast the tv or scream to hear the other person over the obnoxious hum.

After solving the vibration sound, we are very happy with our purchase! The glass door is our favorite part. I often sit downstairs with a book, reading while the flames dance. The Matrix transformed our chilly downstairs into a cozy place that we actually enjoy spending time in. It’s an eye catching little wood insert!

Thanks Torch Guys!

Since using this wood stove insert our living room has maintained a comfortable 80 degree temperature. Fill it in the am and then again before going to bed.. Using 1/3 less wood and also without using the blower. We use three heat activated fans no electricity required. His stove is absolutely amazing. As they said very minimal ash removal maybe every third day as it burns efficiently. Using a cord a month. Should have purchased it years ago. No more coming home to a cold house!

Great customer service from the crew at the Torch Guys! They helped answer all of my questions and tailored their available products to my needs. 100% satisfied customer.

SimpliFire Allusion Slim 60-Inch Electric Fireplace

Unique and well made product, with good product support and service. This is a very SHALLOW (try 14 1/4" deep - that shallow) 36 inch zero clearance direct vent propane or natural gas linear fireplace. It fits easily into a cabinet under my TV, against an outside wall without any major modifications. The shallow fire box is the ticket.

Grand Canyon GlowFire Arizona Weathered Oak Charred Vented Gas Log Set

Best price and great customer service! Highly recommended.

I searched for this part that was missing when I purchased my new home. The Torch Guys offered the best price I could find.

The people at The Torch Guys were always quick to respond to my emails and phone calls and were very helpful. The Osburn 1700 wood stove we purchased is in place and working as advertised. Osburn makes a good stove and The Torch Guys provide good customer service.

We have said over and over how much we love our Osburn 3500. Me and my boys were at a TrailLife meeting and I was telling people about our new stove. One of the dads told me that he and his wife have been looking for a new wood stove and I couldn’t tell him enough. He actually told me that he was thinking about the one we got. When we got through telling them how much we like it, he was very grateful for the report.

We did a lot of reading before deciding on what would work best for our space. We converted a real wood burning fireplace to a vented gas log set. Absolutely in love with it! Shipping was quick and I am glad we chose The Torch Guys for our purchase.

Modern Flames Redstone 36" Insert/Built-In Electric Fireplace