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RH Peterson Real Fyre Charred Aged Split Vent Free Gas Log Set
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Charred Aged Split Oak G10 Log set from RH Peterson on Vimeo.
Charred Aged Split Oak G10 Log set from RH Peterson on Vimeo.
Create the charm of a real log fire in your living room (or patio) with the Charred Aged Split Vent Free Gas Log Set. Lively flames and a large ember bed with Bryte Coals highlight the handcrafted logs, adding efficient heat and unmatched beauty to your fireplace.
1. Manual On/Off Switch
Manual control models have a standing pilot & a knob on the side of the burner that allows your to turn the fire up and down.
2. Variable Flame Height Control
The variable flame remote control models have a standing pilot and come with a millivolt control valve + a remote control that allows you to adjust the height of your flames from high to low and anywhere in between.
3. Electronic + Variable Flame Height Control
The electronic ignition is battery operated and has an on demand pilot. It comes with a remote control that allows you to adjust the heigh of your flames from high to low and anywhere in between.
Not sure what log size you need? See the chart below for the minimum fireplace opening required for each log set size
Minimum Fireplace Opening Required | ||||
---|---|---|---|---|
Log Set | Width (front) | Width (rear) | Depth | Height |
16/18" | 22" | 20" | 13" | 18" |
24" | 28" | 20" | 14" | 18" |
30" | 34" | 20" | 14" | 18" |
For an outdoor fireplace, choose the outdoor log set from the drop down menu under size. This log set comes with a stainless steel burner system that is designed to withstand the outdoor elements.
Charred Aged Split Vent Free Gas Log Set Placement Instructions
Our base "Curb-side Pickup" shipping is always completely free!
If you are interested in enhanced shipping services such as threshold shipping or white glove delivery, our team is here to assist. Please keep in mind, enhanced shipping services are subject to availability and costs paid by the customer.
To inquire about enhanced shipping services, contact our team via live chat, email: support@thetorchguys.com or call us (202) 539-6797.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. In the rare case that your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment within the expected shipment window, we will process the charges and submit the order for shipment.
Shipping window varies from product to product. Please review the product page for the expected shipping time of your product. We update these daily so you know what to expect.
In general, items that are custom made, made-to-order, or special order will take longer to ship.
All orders are processed Monday through Friday. We strive to ship your items as fast as possible, so your order may ship sooner than estimated, and you may receive multiple deliveries depending on your order.
Tracking will be sent to the provided email address. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@thetorchguys.com
No Shipping outside the USA.
Items that are too large or delicate to ship by standard ground carrier are required to ship freight. Freight carriers are specially trained to handle oversized and fragile items.
Here is what to expect from the freight shipping process:
It’s important to us that you are happy with your purchase. If, for whatever reason, a product doesn’t fit your needs, our team is here to assist.
You may cancel your order any time before it ships free of charge (exceptions do apply for custom orders & made-to-order products).
To cancel an order, please contact us via live chat, email: support@thetorchguys.com or call us (202) 539-6797.
Custom Orders and Made-to-Order Products
We take pride in your ability to customize & personalize our products. Our goal is for you to find the exact product to suit your needs. Given that custom orders & made-to-order products are put into production specifically for your order, these items are not eligible for cancellation or refund.
All sales are final for custom made & made-to-order products.
Items Eligible for Return
Most unused items can be returned within 30 days of delivery. To schedule a return please follow the steps below:
Items Not Eligible for Return
If you would like to exchange your product, you may do so. You are responsible for any shipping fees throughout the returns & exchange process. To schedule an exchange please contact us via live chat, email: support@thetorchguys.com or call us (202) 539-6797.
We aim to ensure your product is delivered in excellent condition. In the rare event that your order does sustain damage during shipping, we are here to assist you. Our team will assume responsibility for any items damaged while shipping as long as you follow the steps and timeline outlined below:
For Freight/Signature Required Deliveries:
For Standard Shipments:
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what Woodland Direct deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).
Warranty claims can take anywhere from 1-4 weeks to process, depending on the season. Due to the length of time claims can extend, we recommend that you fire up your unit in the late summer/early fall to ensure it’s in good working condition for the winter season.
Best Warranty In The Industry
Real-Fyre Vented Gas Log Sets limited warranty highlights
All Peterson vented ceramic refractory gas logs are warranted for as long as you own them (lifetime).
All Peterson vented burners are warranted for ten (10) years. Spk-26 controls are covered for three (3) years “all parts” warranty. The apk-17 valve is covered for two (2) years. All other Peterson valves, pilots and controls are covered by a one (1) year limited warranty (excluding batteries).
Real Fyre® Vent-Free Gas Log sets limited warranty highlights
All Real Fyre® Vent-Free ceramic refractory gas logs are warranted for as long as you own them (lifetime). All Real Fyre® vent-free burners are warranted for ten (10) years. All Real Fyre® glass, gems and fiber-ceramic blend logs are warranted for five (5) years. All Real Fyre® valves, pilots and controls are covered by a one (1) year limited warranty (excluding batteries).
Real Fyre® Direct Vent Systems limited warranty highlights
The insert body and firebox are warranted as long as you own them (lifetime). Burner assemblies are warranted for ten (10) years. Ceramic glass panel is warranted for five (5) years (thermal breakage only). Gas logs are warranted for five (5) years. Electronics and gas controls are warranted for one (1) year.