The people at The Torch Guys were always quick to respond to my emails and phone calls and were very helpful. The Osburn 1700 wood stove we purchased is in place and working as advertised. Osburn makes a good stove and The Torch Guys provide good customer service.
We have said over and over how much we love our Osburn 3500. Me and my boys were at a TrailLife meeting and I was telling people about our new stove. One of the dads told me that he and his wife have been looking for a new wood stove and I couldn’t tell him enough. He actually told me that he was thinking about the one we got. When we got through telling them how much we like it, he was very grateful for the report.
We did a lot of reading before deciding on what would work best for our space. We converted a real wood burning fireplace to a vented gas log set. Absolutely in love with it! Shipping was quick and I am glad we chose The Torch Guys for our purchase.
Modern Flames Redstone 36" Insert/Built-In Electric Fireplace
Bought to put in our screened in porch under cover at all times. Very nice quality and fit/finish. Great directions and all parts were there. Problem is there just isn’t enough heat, really not even close. We are in the southeast, temps not real cold (upper 40’s) and with just two of us sitting directly under it we have blankets, no wind. Maybe it would be fine if you want to use it with warmer temps but we are heading to Lowe’s to get a propane heater to get the job done.
I just love everything about the torch guys. I had quest, I called customer service and spoke with Tyler and he was so patient with me and answered a lot of my questions and gave me recommendations. And my fireplace is perfect. Let me show yall!!! Yassssss get into it!
Order processing was quick and easy. Delivery was faster than anticipated. I received a follow up call (unexpected) shortly after after ordering which, to me, translates into great customer service. Unfortunately my installer is backed up so I haven’t had a chance to try it out. Been waiting a month… We did notice a small scratch in the glass at the bottom left but didn’t see it to weeks after delivery. I’m sure they would have replaced it had I noticed in time. The torch guys are highly recommended by this customer.
Steve
Charlotte, NC
I have a number of questions before purchasing a log set. I received excellent service, had my questions answered as well as follow up questions after I installed the logs. This is a welcomed change from most of the companies we deal with today.
Prior to starting a home renovation, we decided to upgrade our fireplace. We really didn’t know where to start or what we were looking for but what we found with The Torch Guys was superior customer service, timely responses to emails, and of course, several phone calls discussing products and features.
Our original fireplace was just that. A gas log fireplace. It turned on. We saw gas flames. It turned off. It had a mesh screen.
After looking at pictures, we selected the Elevation X42 with black illusion glass and birch wood.
Tyler and Ben provided Fantastic customer service and support during our purchase. I have to admit that I was wary of making such a large purchase online but my pause was unwarranted.
After our purchase, a delivery was set. We had our unit professionally installed by a local HVAC company after updating our living room. I installed the mirrored glass and the log set with the enclosed instructions. You will need a drill with a 1/4 driver for the sheet metal screws. The glass is held on with 6 heavy duty clips and there is also a finishing frame that is installed last. Not to worry! The installation was not difficult, there are videos online if you’d like to review and the installation instructions included with the unit are simple and straightforward. I took my time and redid the placement of the birch wood three times before I was happy.
What can we say? WOW! What a fantastic fireplace! First, it looks great. However, the attention to detail is amazing!
It comes with a stylish but simple to use remote control. You can select how much interior accent light you want, there is a night light function, you can select how much vent speed you want and you can also control the intensity of your fire. We camp and this fireplace is as real as it gets.
Did I mention the customer service? Let me tell you about it. We purchased our fireplace in January of 2025; however, our home remodel meant that we didn’t install until September and I didn’t “turn it on” until November 10th. I reached out to The Torch Guys with a question and what I got was enthusiasm and caring about my concern. Tyler, Allen, and Ben addressed the very simple issue with professionalism, sent me a video to ensure I placed the logs correctly (I was overly concerned…obviously I do not normally “build” fireplaces, and followed up with a reply from a representative from Napoleon.
Do you have a question about your remote? Call or write. It’s that simple.
In today’s world, it can seem that things are over-promised and under-delivered at times; however, I am so glad that we purchased this awesome fireplace but I’m even happier that I purchased from a family run business.
Please call upon me if anyone would like to speak with a real customer!
Thank you, Tyler, Ben and Allen, for everything. We love it!
The torch guys are obviously very knowledgeable and helpful about their products. I never felt like I was being hustled as often happens in this category.
I haven't had much exposure to electric fireplaces in recent years, but Amantii has knocked it out of the park with their design, features, etc. I can't say enough good things about this product. I highly recommend it to anyone looking to install an electric fireplace.
Haven't installed our fireplace yet because in construction phase but these guys were great to work with and held unit due to variable installation date and promptly responded when we were ready to receive it. Great customer service.
The gas log set is beautiful in my fireplace. They are perfect. We’ve had a couple snags, but they were handled immediately and resolved. Thank you, Torch Guys, for a great experience!
The Torch Guys communicated promptly and helped me make an informed decision all at an amazing price point compared to competitors.
I could not be more pleased with my purchase from The Torch Guys. Super knowledgeable, friendly, and truly willing to help meet your needs. Oh and also the best price I found anywhere online. Thank you Torch Guys for your excellent communication, advice, and great pricing
Modern Flames Landscape Pro Slim 80" Linear Electric Fireplace
Tyler was very helpful with the purchase of my Grand Canyon Lava Series burner and log set.
This is a company and employees that pride themselves on providing outstanding products, price and service. You won't find a better buying experience anywhere!!
These guys are very knowledgeable and easy to deal with!
Recently purchased this beauty. Having renos done so it hasn't been installed as of yet, but looking forward to the warm glow it will provide.
The Torch Guys were very responsive, knowledgeable and professional.
Great experience purchasing a very expensive item. They made the whole process very easy! They were thorough in understanding what I wanted and made recommendations that I hadn't thought about. The pricing was just right. Super happy!
Good service and excellent price!
