First contact with the company was very informative. Website it easy to navigate. Customer service is exceptional! Quick responses were very much appreciated. The product came shipped in a safe and sturdy crate. The instillation was easier than anticipated! And it looks BEAUTIFUL and works great!!

Tyler was very helpful with our purchase. He responded at all hours of the day, answered my questions, and followed up to make sure we were getting exactly what we wanted. I can't recommend these guys strongly enough. Thanks!

I recently replaced an old fire log set with the Golden Oak fire log set by Peterson and I could not be happier. The logs are high quality and they radiate heat into the room even after the fire is turned off. They look exactly like real logs. This is an excellent fire log set and I highly recommend it.

I worked with Tyler from The Torch Guys throughout the entire sales process and we had a lot of questions regarding the fireplace and shipping details and Tyler was an amazing representative who answered all our questions and concerns in detail and made us feel confident in the product and service. We chose the Modern Flames Redstone 42 inch Electric Fireplace and added the Truwood Logs which give it a realistic look. The fireplace and log set are absolutely stunning. I highly recommend buying from The Torch Guys!!

We chose this fireplace for the realistic flames and the warranty. The torch guys provided great communication and it was delivered quick. It was delivered on a truck with a scheduled delivery time. Shipped on a small pallet and wrapped it arrived in excellent condition. Can't wait to install it!

I received everything quickly after an easy ordering process. Packaging was secure and intact. I'll definitely use the Torch Guys again.

We buy 74” electric Dimplex chimney have we happy work good

Super pleased with the price and the shipping speed was incredible! Our fireplace arrived on a pallet with no damage. We love our new fireplace! Thanks so much!

Highly recommend The Torch Guys. Excellent Service.

This unit was very easy to install. Having a remote control fireplace is a very wecome convenience! We absolutely LOVE the realistic logs, flame, and glowing embers! We are VERY PLEASED with the quality of our Empire log set.

Excellent service and great customer service. Followed up to make sure I received their product and everything was OK.

First, I try to buy local - which I tried. In spite of being "fireplace stores" the three local guys have little selection and even less knowledge.

I was looking for a better experience through an e-commerce option. I spent a lot of time researching contact addresses and street views finding many of the online sellers don't even have a store. The Torch Guys not only have a physical store but have a Youtube channel which gives you a little sense that they are for real and may just know about fireplaces.

My project has a complex roof geometry built with engineered trusses. No options for changing roof framing to route the chimney where it needs to go.

The manufacturer's installation details for fireplaces and their chimney systems is surprisingly devoid of well - DETAILS. Figuring out the nuances of a complex chimney path requires help from someone who has done it.

With a bit of trepidation I dialed The Torch Guys. Tyler answers and I knew immediately I'm talking to the right guy. My situation required several back and forth e-mails to flesh out details. Tyler's partner Brian also got involved - clearly another guy who knows his fireplaces.

Every communication has been prompt, authoritative and responsive. We just finished with another call to finalize my plan and the order is on the way.

The entire experience has been best in class. If you are looking for experts who are thrilled to be helpful Tyler and Brian are the guys.

I was leery of purchasing such an expensive product online but Tyler and company exceeded my expectations! I called to ask a few questions about the Carol Rose fireplace and Tyler was very informative. Upon delivery, a couple of the pieces came cracked. Tyler set up my warranty and took care of the replacements, they arrived within a week. Our new outdoor area is complete with this beautiful fireplace!

I am having my Amantii fireplace installed. I purchased it through The Torch Guys. I got the Amantii as a replacement for a different fireplace that I had ordered from a local dealer near me. The fireplace had arrived damaged, and two attempts to have the damaged part replaced resulted in deliveries of additional damaged parts. The dealer would have nothing to do with the issue; I had to go directly to the manufacturer to get resolution, and it took a lot of my time and effort. But with The Torch Guys, I see that they will handle any issues that may arise on my behalf directly with the manufacturer (though I am not expecting any). AND they registered the product on my behalf with the manufacturer in order to activate the warranty. This is a breath of fresh air. They excel at customer service, and that is a rare thing these days.

Great guys to do business with. Awesome customer service. They even called me at 9 at night to see what I needed help with. Can’t say enough about that.