We chose this fireplace for the realistic flames and the warranty. The torch guys provided great communication and it was delivered quick. It was delivered on a truck with a scheduled delivery time. Shipped on a small pallet and wrapped it arrived in excellent condition. Can't wait to install it!

I received everything quickly after an easy ordering process. Packaging was secure and intact. I'll definitely use the Torch Guys again.

We buy 74” electric Dimplex chimney have we happy work good

Super pleased with the price and the shipping speed was incredible! Our fireplace arrived on a pallet with no damage. We love our new fireplace! Thanks so much!

Highly recommend The Torch Guys. Excellent Service.

This unit was very easy to install. Having a remote control fireplace is a very wecome convenience! We absolutely LOVE the realistic logs, flame, and glowing embers! We are VERY PLEASED with the quality of our Empire log set.

Excellent service and great customer service. Followed up to make sure I received their product and everything was OK.

First, I try to buy local - which I tried. In spite of being "fireplace stores" the three local guys have little selection and even less knowledge.

I was looking for a better experience through an e-commerce option. I spent a lot of time researching contact addresses and street views finding many of the online sellers don't even have a store. The Torch Guys not only have a physical store but have a Youtube channel which gives you a little sense that they are for real and may just know about fireplaces.

My project has a complex roof geometry built with engineered trusses. No options for changing roof framing to route the chimney where it needs to go.

The manufacturer's installation details for fireplaces and their chimney systems is surprisingly devoid of well - DETAILS. Figuring out the nuances of a complex chimney path requires help from someone who has done it.

With a bit of trepidation I dialed The Torch Guys. Tyler answers and I knew immediately I'm talking to the right guy. My situation required several back and forth e-mails to flesh out details. Tyler's partner Brian also got involved - clearly another guy who knows his fireplaces.

Every communication has been prompt, authoritative and responsive. We just finished with another call to finalize my plan and the order is on the way.

The entire experience has been best in class. If you are looking for experts who are thrilled to be helpful Tyler and Brian are the guys.

I was leery of purchasing such an expensive product online but Tyler and company exceeded my expectations! I called to ask a few questions about the Carol Rose fireplace and Tyler was very informative. Upon delivery, a couple of the pieces came cracked. Tyler set up my warranty and took care of the replacements, they arrived within a week. Our new outdoor area is complete with this beautiful fireplace!

I am having my Amantii fireplace installed. I purchased it through The Torch Guys. I got the Amantii as a replacement for a different fireplace that I had ordered from a local dealer near me. The fireplace had arrived damaged, and two attempts to have the damaged part replaced resulted in deliveries of additional damaged parts. The dealer would have nothing to do with the issue; I had to go directly to the manufacturer to get resolution, and it took a lot of my time and effort. But with The Torch Guys, I see that they will handle any issues that may arise on my behalf directly with the manufacturer (though I am not expecting any). AND they registered the product on my behalf with the manufacturer in order to activate the warranty. This is a breath of fresh air. They excel at customer service, and that is a rare thing these days.

Great guys to do business with. Awesome customer service. They even called me at 9 at night to see what I needed help with. Can’t say enough about that.

After two attempts with HomeDepot and two failed deliveries contacted Torch Guys by phone. Tyler listened to my concerns with shipping and told me the delivery differences of how Torch Guys delivers their product. The fireplace was delivered looking like it was the only item on the truck. Very pleased! Also the price was considerably less than Home Depot.

I found the Torch Guys online, looking at their reviews before I contacted them. They absolutely lived up to their 5-star reviews. I had purchased an electric fireplace from another source. It arrived damaged, and the replacement parts were also damaged upon delivery - twice! I therefore determined to go with another product. I purchased an Amantii electric fireplace through the Torch Guys. I was anxious about getting it delivered undamaged and also quickly, as my renovation project was being held up. Tyler could not have been more helpful, first with answering questions about Amantii, and then babysitting the whole order and delivery process through to a successful conclusion. I am so pleased with how he handled the transaction. He was always available by phone, and he advocated for the manufacturer to ship at the very earliest date. I can heartily recommend this company.

It is what it is

My experience could nit have been any better. All of my concerns answered to my utmost satisfaction! Highly recommend these guys!!