I had been contemplating purchasing a Simplifier Inception fireplace for months. I called The Torch Guys on numerous occasions and spoke with Ryan. He was always patient, extremely knowledgeable about the product and walked me through everything from start to finish.

I would highly recommend this company to anyone looking for a fireplace. The unit I bought is simply gorgeous. I searched all over for an electric fireplace that looks like real fire. This unit is probably one of a kind.

Thank you Ryan for your superb service!

Building a new log cabin and needed 2 high efficiency wood burning units. We were not familiar with any of the current units or how to compare. Contacted torches guys and started working with Ben Morris, a true professional!! We got the education we needed to make good decisions with no pressure, just professional advice and follow up

I just love everything about the torch guys. I had quest, I called customer service and spoke with Tyler and he was so patient with me and answered a lot of my questions and gave me recommendations. And my fireplace is perfect. Let me show yall!!! Yassssss get into it!

Order processing was quick and easy. Delivery was faster than anticipated. I received a follow up call (unexpected) shortly after after ordering which, to me, translates into great customer service. Unfortunately my installer is backed up so I haven’t had a chance to try it out. Been waiting a month… We did notice a small scratch in the glass at the bottom left but didn’t see it to weeks after delivery. I’m sure they would have replaced it had I noticed in time. The torch guys are highly recommended by this customer.

Steve
Charlotte, NC

I have a number of questions before purchasing a log set. I received excellent service, had my questions answered as well as follow up questions after I installed the logs. This is a welcomed change from most of the companies we deal with today.

Prior to starting a home renovation, we decided to upgrade our fireplace. We really didn’t know where to start or what we were looking for but what we found with The Torch Guys was superior customer service, timely responses to emails, and of course, several phone calls discussing products and features.

Our original fireplace was just that. A gas log fireplace. It turned on. We saw gas flames. It turned off. It had a mesh screen.

After looking at pictures, we selected the Elevation X42 with black illusion glass and birch wood.

Tyler and Ben provided Fantastic customer service and support during our purchase. I have to admit that I was wary of making such a large purchase online but my pause was unwarranted.

After our purchase, a delivery was set. We had our unit professionally installed by a local HVAC company after updating our living room. I installed the mirrored glass and the log set with the enclosed instructions. You will need a drill with a 1/4 driver for the sheet metal screws. The glass is held on with 6 heavy duty clips and there is also a finishing frame that is installed last. Not to worry! The installation was not difficult, there are videos online if you’d like to review and the installation instructions included with the unit are simple and straightforward. I took my time and redid the placement of the birch wood three times before I was happy.

What can we say? WOW! What a fantastic fireplace! First, it looks great. However, the attention to detail is amazing!

It comes with a stylish but simple to use remote control. You can select how much interior accent light you want, there is a night light function, you can select how much vent speed you want and you can also control the intensity of your fire. We camp and this fireplace is as real as it gets.

Did I mention the customer service? Let me tell you about it. We purchased our fireplace in January of 2025; however, our home remodel meant that we didn’t install until September and I didn’t “turn it on” until November 10th. I reached out to The Torch Guys with a question and what I got was enthusiasm and caring about my concern. Tyler, Allen, and Ben addressed the very simple issue with professionalism, sent me a video to ensure I placed the logs correctly (I was overly concerned…obviously I do not normally “build” fireplaces, and followed up with a reply from a representative from Napoleon.

Do you have a question about your remote? Call or write. It’s that simple.

In today’s world, it can seem that things are over-promised and under-delivered at times; however, I am so glad that we purchased this awesome fireplace but I’m even happier that I purchased from a family run business.

Please call upon me if anyone would like to speak with a real customer!

Thank you, Tyler, Ben and Allen, for everything. We love it!

The torch guys are obviously very knowledgeable and helpful about their products. I never felt like I was being hustled as often happens in this category.

I haven't had much exposure to electric fireplaces in recent years, but Amantii has knocked it out of the park with their design, features, etc. I can't say enough good things about this product. I highly recommend it to anyone looking to install an electric fireplace.

Haven't installed our fireplace yet because in construction phase but these guys were great to work with and held unit due to variable installation date and promptly responded when we were ready to receive it. Great customer service.

The gas log set is beautiful in my fireplace. They are perfect. We’ve had a couple snags, but they were handled immediately and resolved. Thank you, Torch Guys, for a great experience!

The Torch Guys communicated promptly and helped me make an informed decision all at an amazing price point compared to competitors.

I could not be more pleased with my purchase from The Torch Guys. Super knowledgeable, friendly, and truly willing to help meet your needs. Oh and also the best price I found anywhere online. Thank you Torch Guys for your excellent communication, advice, and great pricing

Modern Flames Landscape Pro Slim 80" Linear Electric Fireplace

I always like when reviewers give a complete breakdown of their experience, so this will be long, but here it goes.

First off, my contractor who does my heating and air conditioning also does gas fired fireplaces, although this style was new to him. If you’re working with a dedicated fireplace installer, then you can ignore the next couple of paragraphs. They will probably take care of delivery.

The Torch Guys- Ordering The Right Unit:
I will get into more detail throughout the review, but they are excellent. Great communication. I wish all online companies were like this. Keep reading and you’ll understand why.

Fireplace Unit- Delivery:
Believe them when they say it's big and heavy. If you're only looking at the glassed in area, then you're only seeing 1/2 of the unit. It comes extremely well packaged on a pallet along with several boxes and the weight is estimated at 350lbs. If the delivery company is unable to take them to a garage or shed, you are going to need help. This also means that there is no way to determine if the parts are all there prior to the truck leaving since it takes a good hour to look through them. And even then, you won’t know if something is missing as there are quite a few pieces.

Unit- Condition:
I would give it a 9.5 out of 10. There were minor blemishes on the frame that concerned me but once put together this area is completely covered by a trim kit. They also supply a can of black paint which can be used for this and to black out any shiny areas that might be visible through the reveals.

Unit- Completeness:
I don’t think Napolean is to blame but the log kit I ordered came short one “log”. First opportunity for Torch Guys to step up. I took pictures of my unboxing which I sent them showing the kit was short. Not a problem. I got another log by the end of the week.

Unit- Install:
If you’re working with a fireplace company, this probably won’t apply. My install was in an existing wood burning fireplace opening. It turned out that the chimney was not built as expected. Now was the 2nd opportunity for Torch Guys to step up. And they sure did. Over several phone calls they walked my installer through the process, determined that a new flex pipe kit would work, and had it to us in under a week. Real people working to solve a problem. Amazon isn’t going to do that.

Unit- Looks & Useability:
I’ve always liked the look of a linear fireplace, and this does not disappoint. With a log and river rock kit installed it looks great. The unit comes with LED lights which are a great addition. They give it an ambiance with the fire both on and off. This will be nice in the Summer because it really throws off a surprising amount of heat. I don’t have a mantle or hearth installed yet, but both are coming. I wouldn’t leave it on for more than an hour or two with my TV above it. Definitely concerned about frying the TV. The ProFlame II unit is also a must. Turning the flames up or down, adjusting the lighting and simply being able to turn it on from the couch are all worth the price. It's only been installed for two weeks. So far so good. Maybe I'll write a reply after a year.

Overall experience:
I’m always concerned with buying things online that are this complicated. Parts missing, unknown defects or installation issues can make it a nightmare. The Torch Guys really were great. Their communication is absolutely the thing that sets them apart. It’s not like I’m buying a lot of fireplaces so it’s easy for businesses to blow you off since you’re likely never coming back. Not these guys. Really can’t say enough good things about them. I just looked and I have 32 email messages from them, many just seeing how things are going. I would recommend them 100%.

I just placed an order today for a very specific fire table that I could not find anywhere else as it was out of stock. I called and spoke with Ben at The Torch Guys, and he went to work on trying to track one down. A few hours later, he had found one available and worked with me to get the purchase done and hit my tight timelines. Really appreciate the great job on finding a source for it when nobody else could, staying in close communication, sending a separate email intended for the installers, and making the entire process quick and easy. I plan to provide an updated review after I receive the new fire table.