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by Napoleon Authorized Dealer

High Definition Driftwood Logs for Vector Gas Fireplaces

SKU DLKTLV50
Original price $709.00 - Original price $919.00
Original price
$709.00
$709.00 - $919.00
Current price $709.00

About This Product

Napoleon's high definition driftwood log set adds a wood-fire look to a Tall Linear Vector, Vector, Luxuria or Galaxy fireplace. Choose the size that matches your fireplace above — 50", 62" or 74". The PHAZER logs glow differently in every installation, and their colors even out over the first fires. In a Tall Linear Vector they sit against two locating brackets; in a Vector, Luxuria or Galaxy they are placed freely, clear of the burner and pilot. It is an optional extra, priced from $709.

  • Model DLKTLV50 (50") / DLKTLV62 (62") / DLKTLV74 (74")
  • Brand Napoleon
  • Includes High definition driftwood PHAZER logs
  • Fits Model Napoleon Tall Linear Vector TLV, Vector LV, Luxuria LVX and Galaxy GSS — 50", 62" and 74", size for size

    Shipping & Returns

    Free curbside freight delivery on every order over $399. Inspect the shipment before signing and note any damage on the delivery receipt — freight damage claims must be reported within 5 business days. Most items can be returned within 30 days of delivery as long as the product hasn't been installed, is in the same condition you received it, and all original packaging is intact. Return shipping and the original outbound freight cost are deducted from the refund, and a manufacturer restocking fee may apply. Custom and made-to-order products are final sale. Cancellations are free any time before shipment (custom orders excepted). Threshold and white-glove delivery upgrades are available — ask our team.

    Full shipping policy · Full return policy · Questions? Call (410) 324-6322 — when you call, we answer.

    Warranty

    In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect.

    Due to the technical nature of our products, the manufacturer must perform troubleshooting to process a warranty claim. Your installer will need to troubleshoot the problem on-site while working in tandem with our technical team. If troubleshooting leads to what The Torch Guys deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms and confirm your consent to proceed.

    Once the claim is submitted, the manufacturer will review it and either approve or deny it. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If, for any reason, the claim is denied or we need more information, we will notify you as soon as possible.

    All warranties are processed as exchanges. You can expect to receive a prepaid return label for the defective part(s), which must be returned within 30 days of receiving the warranty replacement(s).

    Warranty claims can take anywhere from 1-4 weeks to process, depending on the season. Given the length of time claims can take, we recommend you fire up your unit in late summer/early fall to ensure your existing fireplace is in good working order for the winter season.