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Empire OnOff Remote
by Empire Authorized Dealer

Empire On/Off Remote | FRBC

SKU FRBC
$219.00 - $219.00
$219.00
$219.00 - $219.00
$219.00

About This Product

The On/Off Remote from Empire

Enhance your fireplace experience with the Empire On/Off Remote Control. This convenient device allows you to effortlessly control your compatible Empire gas fireplace from the comfort of your seat.

Empire OnOff Remote Key Features

    Shipping & Returns

    Free curbside freight delivery on every order over $399. Inspect the shipment before signing and note any damage on the delivery receipt — freight damage claims must be reported within 5 business days. Most items can be returned within 30 days of delivery as long as the product hasn't been installed, is in the same condition you received it, and all original packaging is intact. Return shipping and the original outbound freight cost are deducted from the refund, and a manufacturer restocking fee may apply. Custom and made-to-order products are final sale. Cancellations are free any time before shipment (custom orders excepted). Threshold and white-glove delivery upgrades are available — ask our team.

    Full shipping policy · Full return policy · Questions? Call (410) 324-6322 — when you call, we answer.

    Warranty

    In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect.

    Due to the technical nature of our products, the manufacturer must perform troubleshooting to process a warranty claim. Your installer will need to troubleshoot the problem on-site while working in tandem with our technical team. If troubleshooting leads to what The Torch Guys deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms and confirm your consent to proceed.

    Once the claim is submitted, the manufacturer will review it and either approve or deny it. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If, for any reason, the claim is denied or we need more information, we will notify you as soon as possible.

    All warranties are processed as exchanges. You can expect to receive a prepaid return label for the defective part(s), which must be returned within 30 days of receiving the warranty replacement(s).

    Warranty claims can take anywhere from 1-4 weeks to process, depending on the season. Given the length of time claims can take, we recommend you fire up your unit in late summer/early fall to ensure your existing fireplace is in good working order for the winter season.

    Let customers speak for us

    from 172 reviews
    Great customer service

    Great customer service. Ben went above and beyond to make sure our project came together. I cannot say enough good things about him and the company! They will not let you down.

    Justin
    Ann M

    Ben was great to deal with. He answered all my questions and I placed order right over phone with him. Our stove was delivered on a palate in immaculate condition 3 day's later. And the price couldn’t be beat!! Great company to deal with!!!

    Ann Moritz
    Simplifire Allusion Platinum

    Love our new fireplace and the ordering/shipping was seemless!

    Cheryl McShane
    Great customer Service!!!

    In the age of corporate not truely caring for the customers that support them these guys were a great breath of fresh air!

    Ian Johnson
    Fyre PB Vented Gas Burner

    Product exactly as described, works great, easy to install. Love that Torch Guys registered it for the warranty for me.

    Thanks,

    Wynn Witman
    Great company! They were very helpful in getting us a part for our fireplace

    Great company! They were very helpful in getting us a part for our fireplace. Would highly recommend them!

    Anonymous
    Excellent Company

    The Torch Guys is an excellent company to do business with! Ben was quick to respond with a quote and was always prompt in answering my questions.

    The log set shipped in four well-packaged boxes and arrived quickly and in perfect condition. Ben also followed up after I received the set to make sure everything arrived undamaged and to see if I was happy with the results—which I absolutely am!

    It looks FANTASTIC! I couldn’t be happier with the product or the customer service. I highly recommend The Torch Guys!

    Now I can finish up the project with the glass doors and mantle, and I’m really looking forward to seeing the finished fireplace!

    Jacqué DeLoach
    Excellent Customer Service

    I had a great experience with Torch Guys! Prompt and friendly service and the unit was delivered as promised!

    Diane Nelson
    Great Company

    I have not used the stove yet but this company is fantastic to do business with. I will review the stove at a later time.

    John Travis
    Modern Flames 100” Orion multi V2 Fireplace

    I worked with Ben at the Torch Guys - great experience. He responded very quickly whenever I phoned or texted him. To deal with a human was great and especially a company that cares and wants to make sure you are satisfied. Overall a great experience and would highly recommend Ben Morris and the team at The Torch Guys.

    Russ

    Empire Ponderosa Vent Free Gas Log Set

    Nick Femano
    Great service!

    All my questions were answered and delivery was prompt! Thank you so much Torch Guy’s!

    Michelle Pipkin
    Great!!

    I had a fantastic experience with The Torch Guys!! From my first phone conversation with Ben to follow up emails & product delivery everything was flawless. Would not hesitate to purchase through them again!

    Julie Wagner
    Excellent customer service and buying experience

    The customer service was outstanding from the moment we called The Torch Guys to order our new Dimplex fireplace. We needed the fireplace quickly due to our remodel schedule. We received the unit within 4 days of ordering. The delivery company they hired was efficient and the unit arrived with no issues.

    Patti Langer
    Exceptional owners/service

    Never have I had a company work so hard to assist me. They went above and beyond what any other store most likely would do. The replacement fireplace I needed was discontinued. These guys worked to help me find a fireplace with minimal adjustments needed. The packaging was over the top and shipping fast.

    Kathy in Baker City Oregon