Empire Platinum Embers

I had a fantastic experience with The Torch Guys!! From my first phone conversation with Ben to follow up emails & product delivery everything was flawless. Would not hesitate to purchase through them again!

The customer service was outstanding from the moment we called The Torch Guys to order our new Dimplex fireplace. We needed the fireplace quickly due to our remodel schedule. We received the unit within 4 days of ordering. The delivery company they hired was efficient and the unit arrived with no issues.

Never have I had a company work so hard to assist me. They went above and beyond what any other store most likely would do. The replacement fireplace I needed was discontinued. These guys worked to help me find a fireplace with minimal adjustments needed. The packaging was over the top and shipping fast.

Great Knowledge of the products they were able to help me pick out my 3 fireplaces to fit my needs.

Product shipped extremely fast, however, it was damaged during shipment. I contacted customer support and they had it replaced within a few days. No hassle, very professional. I couldn’t be happier.

The Torch Guys were great to work with! They followed up on my purchase to make sure I was pleased with my order. I love the fireplace and was the perfect size for my space. It was easy to install and has so many options including color, speed, timer and can use it to produce heat. I had one question about the screw sizes and Clinton helped me immediately. I highly recommend their products and would purchase with them again!

I had the pleasure of working with Julia. She is so lovely and her customer care, product knowledge, and hospitality skills were impeccable in every way. This was one of the best online shopping experiences of my life. Oh, and Julia’s sweet southern accent was quite a nice departure from blasé Californians Lol. Do yourself a favor and call Julia to purchase your electric fireplace, I assure you won’t be disappointed. Extremely satisfied!

I bought an Amantii Cube from The Torch Guys and their service was terrific. They were great with answering questions, and the order shipped and arrived very quickly. They've followed up sharing the product is registered under warranty (done by them). All and all, very comfortable recommending them.

Great customer service, prices, delivery and product! Would highly reccomend.

Very easy to communicate with, and shipping experience was perfect. We are still in the process of installing because of our new-build schedule, so can't really comment on the fireplace itself.

Empire Stacked Aged Oak Vent Free Gas Log Set

Customer service is top-notch answered all my questions. I felt like I was talking to somebody who cared about me.

The team at The Torch Guys was very strong.They provided me with excellent advice and was able extremely responsive.

We bought a Napoleon tall Linear Vector fireplace from the Torch Guys. Their price was the best, and their service outstanding. Shipping was quick, and communication reasonable. Item was well protected in transit.

Wrong pipe size was sent with fireplace. However, Ben and Ryan immediately took care of it- sent the right size and sent ups to pick most of the parts the other they sent return ups papers and I dropped two chimneys off at ups. Therefore. They did fix issue immediately with problems . So I am very happy with their company and service.