Modern Flames – Limited Warranty
Modern Flames offers a Limited Warranty on all products purchased through authorized Modern Flames dealers in the United States. This warranty ensures that your electric fireplace is free from defects in materials and workmanship under normal residential use.
Warranty Coverage
Modern Flames warrants that its products and their components will be free from defects in materials and workmanship during the applicable warranty period. Depending on the product series:
- 2-Year Warranty: Challenger Series, Landscape Pro Multi, Slim, Spectrum Slimline, and Redstone Series
- 5-Year Warranty: Orion Multi, Orion Slim, and Orion Traditional Series
If a defect is confirmed during the warranty period, Modern Flames may, at its sole discretion:
- Repair the defective component
- Replace the component
- Refund the original purchase price
The maximum claim allowed under this warranty is limited to the original purchase price. This warranty is non-transferable and applies only to the original purchaser.
Warranty Conditions
To qualify for warranty service:
- The product must be purchased through an authorized Modern Flames dealer.
- The original sales receipt or invoice and product serial number must be retained.
- Troubleshooting must first be completed with Modern Flames before submitting a claim.
- Contact the original installing dealer for warranty service. If they are unavailable, another authorized dealer may be used (additional service fees may apply).
- Only genuine Modern Flames parts are approved for servicing. Using aftermarket parts or performing unauthorized modifications or repairs will void the warranty.
- The unit must be installed and maintained according to Modern Flames' official installation and user manuals.
How to Submit a Warranty Claim
To submit a claim, contact Modern Flames or the authorized dealer where the product was purchased. Be prepared to provide:
- Serial number of the product
- Proof of purchase (invoice or receipt)
- Dealer name and contact information
- Description of the issue
- Photo or video evidence for physical or cosmetic damage
Incomplete documentation may result in denial or delay of the claim.
What This Warranty Does Not Cover
This warranty does not cover:
- Consumable parts or damage from normal wear and tear
- Damage due to improper installation, use, or maintenance
- Power surge or circuit failure damage
- Unauthorized alterations, repairs, or modifications
- Use of the product outdoors (unless specifically listed for outdoor use)
- Exposure to high humidity, water, or condensation
- Damage from failure to follow installation, pairing, or update instructions
- Consequential damages such as loss of decor, furnishings, or labor costs
Limitation of Liability
Modern Flames is not responsible for any incidental, special, or consequential damages. Liability is limited exclusively to the purchase price of the product. In the case of a valid warranty claim, Modern Flames may refund, repair, or replace the unit. Shipping costs for parts or products may not be included under warranty.
Modern Flames – Customer Support
Toll-Free: 1-877-246-9353
Email: customerservice@modernflames.com
Website: www.modernflames.com
