After two attempts with HomeDepot and two failed deliveries contacted Torch Guys by phone. Tyler listened to my concerns with shipping and told me the delivery differences of how Torch Guys delivers their product. The fireplace was delivered looking like it was the only item on the truck. Very pleased! Also the price was considerably less than Home Depot.

I found the Torch Guys online, looking at their reviews before I contacted them. They absolutely lived up to their 5-star reviews. I had purchased an electric fireplace from another source. It arrived damaged, and the replacement parts were also damaged upon delivery - twice! I therefore determined to go with another product. I purchased an Amantii electric fireplace through the Torch Guys. I was anxious about getting it delivered undamaged and also quickly, as my renovation project was being held up. Tyler could not have been more helpful, first with answering questions about Amantii, and then babysitting the whole order and delivery process through to a successful conclusion. I am so pleased with how he handled the transaction. He was always available by phone, and he advocated for the manufacturer to ship at the very earliest date. I can heartily recommend this company.

It is what it is

My experience could nit have been any better. All of my concerns answered to my utmost satisfaction! Highly recommend these guys!!

The Torch Guys really delivered. I did an online order which can be tricky but Tyler and Brian made is super easy. They stayed with me when I made an error on my first order and set me up with the right fireplace and associated equipment. They guided the delivery and it showed up on time. It was just installed and the tiling is happening now. It is more beautiful than I ever expected. This is going to be a cozy winter here in Washington. Thanks a million Torch Guys. I'll send pictures when its all done.

I was inspired to create a beautiful backyard atmosphere using a propane torch lantern and I found the Torch Guys via Google. I purchased a 20K Tempest Lantern. The staff at the Torch Guys are impeccable as their personal touch and attention to details is rated "off-the-charts" as they have been amazing by picking up when I call or quickly responding when I send an email with questions. I love working with businesses who are passionate with what they sell. I highly recommend The Torch Guys for all your backyard needs!

Tyler was on time, friendly , professional and knowledgable about the product that I was interested. he was transparent by telling me that the Napoleon S25i that is was looking for was being discountinued and able to get me a good discounted better that everyone one else out there, and I was doing my homework. I will recomend him highly.

We recently purchased an American Outdoor Grill for our new home through The Torch Guys and had a fantastic experience. The grill arrived on time and mostly assembled with little effort on our part. We are extremely satisfied with this product, and the excellent customer service provided by The Torch Guy’s staff was refreshing. They even registered the grill with AOG on our behalf. We will definitely look to them for future purchases.

Great buying experience with the Torch Guys! This outfit is the best.

Wow, Smoke and mirrors and you think you have a real hot flame in your fireplace. I had 220 installed and the Orion put out sufficient heat to warm our great room. Tyler was very helpful in assisting with the fitment of fireplace and the need for the 6 in flashing I needed for proper installation. Very pleased with my purchase and the service provided by The Torch Guys.

Finally decided to go wood free after years of burning. Hadn’t looked at any gas log sets for some time and was very surprised how real they look now. And The Torch Guys was the place to go. A wide selection and many options to get everything we needed to go wood free. We don’t heat with our fireplace, it is just for enjoyment and we both couldn’t be happier. Still get up to grab another log from time to time and no more shutting up the other rooms to keep out any smoke that happened occasionally. Great place to do business. Fast and easy to get everything we needed.
Thanks!

Tyler at The Torch Guys is very knowledgeable and demonstrated great patience throughout the sales cycle. Also, good follow-up as a few questions have come up during my Napoleon 50 installation.

Great service and follow up. Tyler took care of registering the product for me.

Very pleased with my purchase and would highly recommend them for price and service.

Website layout is easy to navigate, purchase was simple, and delivery was as promised!!! Unfortunately, I am in the middle of a remodel so all I have done is opened the box turned it on to make sure it works and repackaged for safe keeping. In a few months when the reno is done I will comment on the fireplace.