Tyler was on time, friendly , professional and knowledgable about the product that I was interested. he was transparent by telling me that the Napoleon S25i that is was looking for was being discountinued and able to get me a good discounted better that everyone one else out there, and I was doing my homework. I will recomend him highly.

We recently purchased an American Outdoor Grill for our new home through The Torch Guys and had a fantastic experience. The grill arrived on time and mostly assembled with little effort on our part. We are extremely satisfied with this product, and the excellent customer service provided by The Torch Guy’s staff was refreshing. They even registered the grill with AOG on our behalf. We will definitely look to them for future purchases.

Great buying experience with the Torch Guys! This outfit is the best.

Wow, Smoke and mirrors and you think you have a real hot flame in your fireplace. I had 220 installed and the Orion put out sufficient heat to warm our great room. Tyler was very helpful in assisting with the fitment of fireplace and the need for the 6 in flashing I needed for proper installation. Very pleased with my purchase and the service provided by The Torch Guys.

Finally decided to go wood free after years of burning. Hadn’t looked at any gas log sets for some time and was very surprised how real they look now. And The Torch Guys was the place to go. A wide selection and many options to get everything we needed to go wood free. We don’t heat with our fireplace, it is just for enjoyment and we both couldn’t be happier. Still get up to grab another log from time to time and no more shutting up the other rooms to keep out any smoke that happened occasionally. Great place to do business. Fast and easy to get everything we needed.
Thanks!

Tyler at The Torch Guys is very knowledgeable and demonstrated great patience throughout the sales cycle. Also, good follow-up as a few questions have come up during my Napoleon 50 installation.

Great service and follow up. Tyler took care of registering the product for me.

Very pleased with my purchase and would highly recommend them for price and service.

Website layout is easy to navigate, purchase was simple, and delivery was as promised!!! Unfortunately, I am in the middle of a remodel so all I have done is opened the box turned it on to make sure it works and repackaged for safe keeping. In a few months when the reno is done I will comment on the fireplace.

Great experience i would highly recommend

I can’t say enough about Tyler and Torch Guys customer service. Very helpful, quick to reply, and helped me work through some logistical problems. The fireplace installation is not finished yet, but we did put it on for a few minutes and it's great.

I had been looking for good advice on a gas log insert for a while, and never felt like I was getting a straight story. Tyler at the Torch Guys was responsive, patient, explained price and other differences, and made sure I selected the right set at a good price (including an introductory 10% discount!). I was really pleased with the experience and love the fact that they are a locally owned and run company. Please use them!

I originally ordered the incorrect fireplace and reached out about exchanging for the correct one. Not only was the exchange honored, but Tyler made sure the exchange was as smooth as possible and we received the correct fireplace just a couple of days later.

I was very pleased with the level of service I received from The Torch Guys, specifically, Tyler and Brian. Top notch service and quality product.

I had a new fireplace installed and to rely on The Torch Guys and Tyler a lot. They have been very helpful, quick to reply to my emails, very quick to send the product, and extremely responsive when I’ve had questions or problems. You won’t regret working with The Torch Guys!

I called at 8 pm thinking I would get a recording unknowingly Tylor answered the phone while he was in an airport and talked ro me until he had to board. He answered all my questions and told me we could touch base the next day. He followed thru and helped me with my order. My logs and burner arrived and they are beautiful. I wish all businesses were like this one...who really care about the people. I would highly recommend this place. I've gone into two local fireplace stores and wondered if I was invisible or something and both did not follow thru. Do t let ordering online scare you..speak to Tyler and he has your back!