Great experience purchasing a very expensive item. They made the whole process very easy! They were thorough in understanding what I wanted and made recommendations that I hadn't thought about. The pricing was just right. Super happy!

I purchased 2 tempest gas torches to be mounted to stone columns (which ultimately turned out great). We did unfortunately have a few manufacturing issues that we had to work through from the factory, but the TheTorchGuys team were super attentive & supportive through what could have been a painful process, & we couldn't appreciate it more. Things don't always go smoothly with customer service interactions after the sale, and manufacturing defects happen, but Bryan, Ryan & Tyler stayed in continual contact until the problems were solved. That's said, TheTorchGuys went above and beyond, providing nothing but the best customer service that could be expected in what could have been a very frustrating situation.

Good service and excellent price!

Customer service

We’re a large construction management firm, and when the alarm bell sounded and we needed a fireplace on extremely short notice, Ryan Kipper and his team jumped on the issue immediately. They had one delivered within two days. These guys have my full support!

Empire Carol Rose 24" Wildwood Refractory Outdoor Gas Log Set

Enjoying the ambiance this fireplace gives even in the summer months. Actually I think my dogs can like it better! I put the heater on even in the summer because they love the heat coming from it even though the AC is on.
Ignore the guy on the boat, it’s my son’s friend.
I put the unit on a portable small trolley so I can move the fireplace freely.
Recommend this fireplace highly.

Tempest Torch by Travis Industries

Napoleon Astound 62" Built-In Linear Electric Fireplace

Perfect and seems very durable

The service provided was excellent from the time l placed my order until the time my fireplace arrived. The fireplace was shipped the next day and arrived a couple of days later. I highly recommend the Torch Guys for all your fireplace needs.

Torch Guys upgraded me from a $1,600 unit to a $2,300 unit for FREE when it became clear that someone had bought the last in stock model the day before I placed my order (and the model was discontinued). They also expedited shipping for free. Throughout the process, the owners were highly responsive. A+ all around!

We are very pleased with our decision to purchase our fireplace with The Torch Guys! The team was very helpful in finding us the best price and getting delivery set up quickly and easily. They even registered our fireplace for us so that our warranty on the product is in place should we ever need to use it. We will be using them in future for sure!

Quick delivery and great service

Buying from The Torch Guys was wonderful. They answered all my questions and were very proactive with the delivery information. I can’t wait to get it installed. When I do, I will send a picture. Thank You, Debbie