Montigo Phenom 38" Direct Vent Gas Fireplace - Basic Model

Shipping & Returns

Free curbside freight delivery on every order over $399. Inspect the shipment before signing and note any damage on the delivery receipt — freight damage claims must be reported within 5 business days. Most items can be returned within 30 days of delivery as long as the product hasn't been installed, is in the same condition you received it, and all original packaging is intact. Return shipping and the original outbound freight cost are deducted from the refund, and a manufacturer restocking fee may apply. Custom and made-to-order products are final sale. Cancellations are free any time before shipment (custom orders excepted). Threshold and white-glove delivery upgrades are available — ask our team.

Full shipping policy · Full return policy · Questions? Call (410) 324-6322 — when you call, we answer.

Montigo Residential Product Warranty

Effective Date: July 26, 2023
Coverage Area: United States and Canada
Applies To: Montigo gas appliances purchased on or after August 1, 2019

This limited warranty covers defects in materials and workmanship under normal residential use. The appliance must be installed by a licensed professional and serviced annually by an authorized Montigo dealer to remain eligible for warranty coverage.

Warranty Coverage by Component

Firebox and Heat Exchanger

• Coverage Period: 15 years
• Labor Coverage: 1 year

Main Burner

• Coverage Period: 15 years
• Labor Coverage: 1 year

Gas Control Valve and Related Components

• Includes pilot assembly, spark electrode, flame sensors, thermopile
• Coverage Period: 1 year
• Labor Coverage: 1 year

Electrical Components

• Includes blower, ignition module, wiring, switches, remote control systems, bulbs
• Coverage Period: 1 year
• Labor Coverage: 1 year

Firebox Media

• Includes logset, glass beads, river rocks
• Coverage Period: 1 year
• Labor Coverage: 1 year

Glass (Thermal Breakage Only)

• Coverage Period: 1 year
• Labor Coverage: 1 year

Plated or Painted Finishes and Reflective Glass

• Coverage Period: 1 year
• Labor Coverage: 1 year
• Note: Exterior painted surfaces are not covered

Refractory Lining

• Coverage Period: 1 year
• Labor Coverage: 1 year

Mesh or Glass Safety Barriers

• Coverage Period: 1 year
• Labor Coverage: 1 year

Power Vent Termination

• Coverage Period: 1 year
• Labor Coverage: 1 year

Montigo Terminations

• Coverage Period: 10 years
• Labor Coverage: 1 year

Montigo Venting (Excluding Termination)

• Coverage Period: 15 years
• Labor Coverage: 1 year

Covered Product Series

• Distinction
• Divine and Divine Outdoor (H-Series)
• Illume (FID Inserts)
• Phenom (L Series, P Series, PL Series)
• Exemplar (R Series, RP Series)
• Mahana
• DelRay

Warranty Qualifications

• Appliance must be installed and serviced by an authorized Montigo dealer
• Installation must follow Montigo instructions and local codes
• Only Montigo-approved components may be used
• Appliance must remain in original location
• Use of solid fuels such as wood or coal voids the warranty
• Warranty is transferable if all conditions are met

Exclusions from Warranty

• Rust or corrosion from poor maintenance, chemicals, or inadequate combustion air
• Damage from unauthorized repairs, misuse, power surges, or natural events
• Altered or missing serial numbers
• Costs for diagnosis, shipping, or handling
• Products purchased online or through auction sites

Submitting a Warranty Claim

1. Contact the installing dealer or contractor
2. Provide the original sales receipt, model number, and serial number
3. If the installing dealer is unavailable, contact the nearest authorized Montigo dealer
4. Warranty service requires prior written approval from Montigo
5. Montigo will determine if components will be repaired, replaced, or refunded

Warranty Start Date

• Coverage begins on the original purchase date
• For new construction, coverage begins on the date of first occupancy or six months after sale by an authorized dealer, whichever comes first

Contact Information

Montigo – Empire Comfort Systems, Inc.
6955 Salashan Parkway, Ferndale, WA 98248
Email: techsupport@montigo.com

Montigo – Empire Comfort Systems Canada, Inc.
27342 Gloucester Way, Langley, BC V4W 4A1
Email: techsupport@montigo.com