Skip to content
FREE Shipping On Orders Over $399!

Ask An Expert

(410) 324-6322

Ask An Expert

(410) 324-6322

(410) 324-6322

Live Chat

Email Us

Hours:

Mon-Sat - 8am-10pm EST

Sunday - Closed

Trade Pros Program

Get Exclusive Benefits

Trade Pros Program

Get Exclusive Benefits

Exclusive Pricing

Expedited Delivery

Dedicated Support

Click here to learn more
Hours: Mon-Sat - 8am-10pm EST
Montigo Phenom 38" Direct Vent Gas Fireplace - Full Load
    Montigo Phenom 38
    by Montigo Authorized Dealer

    Montigo Phenom 38" Direct Vent Gas Fireplace - Full Load

    SKU P38DFNI-2
    What's Included?
    ✓ Included Standard
    25,000 BTU (NG) / 25,000 BTU (LP)
    Proflame 2 IPI Ignition
    Multi-Function Remote Control
    Remote-Controlled Fans
    Black Porcelain Interior Panel
    Halogen Uplighting
    Remote Hi-Lo Flame Control
    Micro Mesh Screen
    Battery Backup
    Quartz Firestones
    Concealed Burner Design
    15-Year Limited Warranty
    🔧 Options
    Speckled Stones
    Driftwood Logset
    Adjustable Trim Kit
    Cool Wall Advantage Kit
    Propane Conversion Kit
    WiFi Phone App Control
    ⚠️ Required to Complete Installation
    Vent Pipe (call or email us! Our team will put together a venting package for you with everything you need to safely install)
    $6,249.00 - $6,249.00
    $6,249.00
    $6,249.00 - $6,249.00
    $6,249.00

    Optional Accessories

    Montigo Speckled Stones

    Speckled Stones 250pc

    $489.00
    Montigo DRL36 Driftwood Log Set

    Driftwood Logset

    $564.00
    Montigo Divine H42 Satin Black Surround

    Surrounds Options for Montigo Phenom 38"

    $599.00  –  $1,549.00
    Choose options
    WiFi-Ready Proflame 2 Module with WIFI Dongle

    Proflame 2 WiFi Dongle

    $269.00

    About This Product

    Montigo P38DF 38" Phenom Direct Vent Gas Fireplace - Full Load

    Contemporary Design. Reliable Performance.

    The Montigo P38DF 38" Phenom Direct Vent Gas Fireplace offers a stylish and efficient heating solution for modern living spaces. Designed for both functionality and aesthetics, this unit features a concealed burner with high-temperature fire media, providing consistent warmth while enhancing the ambiance of your home. With its sleek and minimalist design, the P38DF complements various interiors, making it an ideal choice for those seeking comfort and contemporary style.

    Key Features

    • BTU Output: Up to 25,000 BTUs (NG) / 25,000 BTUs (LP)
    • Viewing Area: 35⅜" W × 19½" H for an expansive flame view
    • Concealed Burner with Quartz Firebeads for a smooth, modern finish
    • High-Temperature Fireglass Media for efficient heat output
    • Micro Mesh Safety Screen for enhanced safety and protection
    • Proflame 2 IPI ignition system for ease of operation
    • Contemporary Design with Frameless Glass for a sleek look
    • Easy-to-use multi-function remote control for flame height adjustment
    • Battery Backup to ensure operation during power outages
    • Approved for Indoor Use

    Model Configuration

    Standard Configuration (Full Load)

    • Concealed burner with Quartz Firebeads
    • Frameless glass design for a clean aesthetic
    • Proflame 2 IPI ignition system
    • Micro mesh safety screen
    • Multi-function remote control
    • High-temperature fireglass media

    Optional Enhancements

    • Decorative media options: Speckled Stones, Driftwood, and Glass Media
    • WiFi-enabled control module for mobile app integration
    • Surrounds available in satin black or stainless steel
    • Remote-controlled fans for enhanced heat circulation

    Important Installation Notice:

    Installations must comply with Montigo's certified framing, clearance, and venting specifications. Professional installation is recommended for optimal performance and safety.

    The P38DF is ideal for spaces requiring efficient heating with a sleek, contemporary design, providing both ambiance and comfort with a modern flair.

    • Venting Type: Direct Vent
    • Style: Contemporary
    • Fuel Type: Propane | Natural Gas
    • Ignition: IPI - Intermittent Pilot Ignition
    • Maximum Heat Output NG: 25,000 BTUs
    • Framing Width: 37 3/4"
    • Framing Height: 34 1/4"
    • Framing Depth: 20 1/8"
    • Viewing Width: 35 1/4"
    • Viewing Height: 19 3/8"
    • Inner Vent Size: 5"
    • Outer Vent Size: 8"
    • Front Glass Type: High Temperature Glass
    • P.4. 1-15 Efficiency NG/LP 58%

    Shipping & Returns

    Free curbside freight delivery on every order over $399. Inspect the shipment before signing and note any damage on the delivery receipt — freight damage claims must be reported within 5 business days. Most items can be returned within 30 days of delivery as long as the product hasn't been installed, is in the same condition you received it, and all original packaging is intact. Return shipping and the original outbound freight cost are deducted from the refund, and a manufacturer restocking fee may apply. Custom and made-to-order products are final sale. Cancellations are free any time before shipment (custom orders excepted). Threshold and white-glove delivery upgrades are available — ask our team.

    Full shipping policy · Full return policy · Questions? Call (410) 324-6322 — when you call, we answer.

    Montigo Residential Product Warranty

    Effective Date: July 26, 2023
    Coverage Area: United States and Canada
    Applies To: Montigo gas appliances purchased on or after August 1, 2019

    This limited warranty covers defects in materials and workmanship under normal residential use. The appliance must be installed by a licensed professional and serviced annually by an authorized Montigo dealer to remain eligible for warranty coverage.

    Warranty Coverage by Component

    Firebox and Heat Exchanger
    • Coverage Period: 15 years
    • Labor Coverage: 1 year
    Main Burner
    • Coverage Period: 15 years
    • Labor Coverage: 1 year
    Gas Control Valve and Related Components
    • Includes pilot assembly, spark electrode, flame sensors, thermopile
    • Coverage Period: 1 year
    • Labor Coverage: 1 year
    Electrical Components
    • Includes blower, ignition module, wiring, switches, remote control systems, bulbs
    • Coverage Period: 1 year
    • Labor Coverage: 1 year
    Firebox Media
    • Includes logset, glass beads, river rocks
    • Coverage Period: 1 year
    • Labor Coverage: 1 year
    Glass (Thermal Breakage Only)
    • Coverage Period: 1 year
    • Labor Coverage: 1 year
    Plated or Painted Finishes and Reflective Glass
    • Coverage Period: 1 year
    • Labor Coverage: 1 year
    • Note: Exterior painted surfaces are not covered
    Refractory Lining
    • Coverage Period: 1 year
    • Labor Coverage: 1 year
    Mesh or Glass Safety Barriers
    • Coverage Period: 1 year
    • Labor Coverage: 1 year
    Power Vent Termination
    • Coverage Period: 1 year
    • Labor Coverage: 1 year
    Montigo Terminations
    • Coverage Period: 10 years
    • Labor Coverage: 1 year
    Montigo Venting (Excluding Termination)
    • Coverage Period: 15 years
    • Labor Coverage: 1 year

    Covered Product Series

    • Distinction
    • Divine and Divine Outdoor (H-Series)
    • Illume (FID Inserts)
    • Phenom (L Series, P Series, PL Series)
    • Exemplar (R Series, RP Series)
    • Mahana
    • DelRay

    Warranty Qualifications

    • Appliance must be installed and serviced by an authorized Montigo dealer
    • Installation must follow Montigo instructions and local codes
    • Only Montigo-approved components may be used
    • Appliance must remain in original location
    • Use of solid fuels such as wood or coal voids the warranty
    • Warranty is transferable if all conditions are met

    Exclusions from Warranty

    • Rust or corrosion from poor maintenance, chemicals, or inadequate combustion air
    • Damage from unauthorized repairs, misuse, power surges, or natural events
    • Altered or missing serial numbers
    • Costs for diagnosis, shipping, or handling
    • Products purchased online or through auction sites

    Submitting a Warranty Claim

    1. Contact the installing dealer or contractor
    2. Provide the original sales receipt, model number, and serial number
    3. If the installing dealer is unavailable, contact the nearest authorized Montigo dealer
    4. Warranty service requires prior written approval from Montigo
    5. Montigo will determine if components will be repaired, replaced, or refunded

    Warranty Start Date

    • Coverage begins on the original purchase date
    • For new construction, coverage begins on the date of first occupancy or six months after sale by an authorized dealer, whichever comes first

    Contact Information

    Montigo – Empire Comfort Systems, Inc.
    6955 Salashan Parkway, Ferndale, WA 98248
    Email: techsupport@montigo.com

    Montigo – Empire Comfort Systems Canada, Inc.
    27342 Gloucester Way, Langley, BC V4W 4A1
    Email: techsupport@montigo.com

    Let customers speak for us

    from 160 reviews
    Great!!

    I had a fantastic experience with The Torch Guys!! From my first phone conversation with Ben to follow up emails & product delivery everything was flawless. Would not hesitate to purchase through them again!

    Julie Wagner
    The Outdoor Greatroom Bronson Block Square Gas Fire Pit Kit | BRON51
    Excellent customer service and buying experience

    The customer service was outstanding from the moment we called The Torch Guys to order our new Dimplex fireplace. We needed the fireplace quickly due to our remodel schedule. We received the unit within 4 days of ordering. The delivery company they hired was efficient and the unit arrived with no issues.

    Patti Langer
    Dimplex Ignite Evolve 74" Built-in Linear Electric Fireplace
    Exceptional owners/service

    Never have I had a company work so hard to assist me. They went above and beyond what any other store most likely would do. The replacement fireplace I needed was discontinued. These guys worked to help me find a fireplace with minimal adjustments needed. The packaging was over the top and shipping fast.

    Kathy in Baker City Oregon
    The Torch Guys
    Great Customer Service

    Great Knowledge of the products they were able to help me pick out my 3 fireplaces to fit my needs.

    Phil McIntyre
    Empire Boulevard 60" Vent Free Linear Gas Fireplace
    Customer Service

    Product shipped extremely fast, however, it was damaged during shipment. I contacted customer support and they had it replaced within a few days. No hassle, very professional. I couldn’t be happier.

    Jarrod Gemar
    Superior VRT3242 42" Traditional Vent Free Firebox
    Beautiful electric fireplace!

    The Torch Guys were great to work with! They followed up on my purchase to make sure I was pleased with my order. I love the fireplace and was the perfect size for my space. It was easy to install and has so many options including color, speed, timer and can use it to produce heat. I had one question about the screw sizes and Clinton helped me immediately. I highly recommend their products and would purchase with them again!

    Phyllis Leiser
    Amantii Symmetry Lumina 50" Linear Electric Fireplace
    Spectacular 5-Star Experience Thanks to Julia!

    I had the pleasure of working with Julia. She is so lovely and her customer care, product knowledge, and hospitality skills were impeccable in every way. This was one of the best online shopping experiences of my life. Oh, and Julia’s sweet southern accent was quite a nice departure from blasé Californians Lol. Do yourself a favor and call Julia to purchase your electric fireplace, I assure you won’t be disappointed. Extremely satisfied!

    James Rosen
    The Torch Guys
    Great Service and Delivery

    I bought an Amantii Cube from The Torch Guys and their service was terrific. They were great with answering questions, and the order shipped and arrived very quickly. They've followed up sharing the product is registered under warranty (done by them). All and all, very comfortable recommending them.

    Nichole Hart
    Amantii Cube Lumina 20 x 25 Freestanding / Wall-Mount Electric Fireplace
    Excellent Experience

    Great customer service, prices, delivery and product! Would highly reccomend.

    Paige Eaton
    The Torch Guys
    The Torch Guys

    Very easy to communicate with, and shipping experience was perfect. We are still in the process of installing because of our new-build schedule, so can't really comment on the fireplace itself.

    Dale Schiesser
    Kingsman ZCV39 39" Zero Clearance Clean View Direct Vent Gas Fireplace | Tempered Glass

    Empire Stacked Aged Oak Vent Free Gas Log Set

    Gerry Szper
    Empire Stacked Aged Oak Vent Free Gas Log Set
    Very pleased with customer service

    Customer service is top-notch answered all my questions. I felt like I was talking to somebody who cared about me.

    scott fox
    The Torch Guys
    Excellent Company with Strong Customer Service Focus

    The team at The Torch Guys was very strong.They provided me with excellent advice and was able extremely responsive.

    James Maiorino
    The Torch Guys
    Great service

    We bought a Napoleon tall Linear Vector fireplace from the Torch Guys. Their price was the best, and their service outstanding. Shipping was quick, and communication reasonable. Item was well protected in transit.

    JDS
    The Torch Guys
    Wrong pipe size sent

    Wrong pipe size was sent with fireplace. However, Ben and Ryan immediately took care of it- sent the right size and sent ups to pick most of the parts the other they sent return ups papers and I dropped two chimneys off at ups. Therefore. They did fix issue immediately with problems . So I am very happy with their company and service.

    Arnold Pelka
    Majestic Royalton 36" Wood Burning Fireplace