The Real Fyre Charred Royal English Oak for the G31 Burner System
A favorite from the wildly popular charred series redesigned to fit the G31 Burner. The G31 is a three tiered burner system that creates high and full bodies flames while using fewer BTU's than other vented burners.
Real Fyre Logs are built to last and backed by RH Peterson's Limited Lifetime Warranty!
Charred Royal English Oak Features
Superior refractory ceramics ensure the logs retain their strength at high temperatures
Burns efficiently while protecting natural resources and reducing pollution
High definition bark and natural colors for an authentic wood look
Steel rods inserted in each log provides maximum reinforcement
Radiant heat while in operation and after set has been turned off
Most realistic flame presentation
Easy to clean
LIFETIME Warranty
The G31 Burner System
The G31 features a 3-Tiered burner design that delivers a high, full bodied flame that uses fewer BTU's that other vented burners. It also has a compact footprint making it easier to fill your fireplace.
An additional feature of the G31 is the reflective front panel which emphasizes the ember bed reflection for a deeper glow.
Control Valve Options
1. Manual (No Remote) - Standing Pilot
Manual control models has a standing pilot & a knob on the burner that allows you to turn the fire up or down.
2. Variable Flame Remote Control - Standing Pilot
The variable flame remote models have all the features of the standard remote model but with the added ability to control the height of your flames from high to low and anywhere in between.
3. Electronic Ignition - Battery Driven - with On/Off Remote
This control option does not have a standing pilot. Instead, the battery operated spark ignition activates when the log set is turned on & extinguishes the pilot when turned off. Everything is controlled via standard On/Off Remote. This control option takes longer to warm up than standing pilot options.
What's Included?
Charred Royal English Oak Logs
G31 Burner System
Heavy Duty Custom Log Grate
Sand (Natural Gas)
Vermiculite (Propane)
Glowing Embers
Damper Clamp
Recommended Accessories (Optional - Not Required)
Lava Rock - We strongly recommend purchasing Lava Fyre Coals and/or Lava Fyre Granules (we just refer to them collectively as lava rock) to complete the look of your vented log set.
Putting lava rock around your log set enhances the look of the glowing embers. The lava rock blends in nicely with the glowing embers giving off a realistic ash pan look. Without the lava rock, the embers look more like cotton balls sitting on a bare brick floor.
Lava Fyre Coals are bigger, more like rocks, and the granules are about the size of pebbles. Whether you prefer just coals, just granules or a mix of both, we highly recommend adding lava rock to your order.
10 pounds of Lava Rock generously covers fireplace with 36" opening.
Wood Chunk Decorative Cover - if you opt for a remote control operated log set, we always recommend the wood chunk cover to "cover up" the receiver box & hide the cords.
Our base "Curb-side Pickup" shipping is always completely free!
If you are interested in enhanced shipping services such as threshold shipping or white glove delivery, our team is here to assist. Please keep in mind, enhanced shipping services are subject to availability and costs paid by the customer.
Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.
White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house!
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. In the rare case that your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment within the expected shipment window, we will process the charges and submit the order for shipment.
Shipment Window:
Shipping window varies from product to product. Please review the product page for the expected shipping time of your product. We update these daily so you know what to expect.
In general, items that are custom made, made-to-order, or special order will take longer to ship.
Order Shipment:
All orders are processed Monday through Friday. We strive to ship your items as fast as possible, so your order may ship sooner than estimated, and you may receive multiple deliveries depending on your order.
Tracking will be sent to the provided email address. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@thetorchguys.com
No Shipping outside the USA.
Curbside Freight Shipments
Items that are too large or delicate to ship by standard ground carrier are required to ship freight. Freight carriers are specially trained to handle oversized and fragile items.
Here is what to expect from the freight shipping process:
Once your order ships you will receive a tracking number that has an estimated delivery date to your local freight terminal
The carrier will call you at your provided phone number to schedule a delivery appointment within the next 1-2 business days. Only weekday appointments are available. If you are unable to receive the shipment within 1-2 business days of its arrival at the freight terminal, please contact us.
All shipments are delivered “curbside”. The driver will bring them to the curb and is not authorized to move it further. Anything past curbside must be arranged before placing the order (see “shipping options” above).
Upon delivery, it is important that you inspect the shipment thoroughly before signing. Any damage or missing items should be noted on the delivery receipt. You have 5 business days from the delivery date to submit a claim for damage or missing items. To submit a claim email: support@thetorchguys.com or call us (202) 539-6797.
Return Policy
It’s important to us that you are happy with your purchase. If, for whatever reason, a product doesn’t fit your needs, our team is here to assist.
Cancellations
You may cancel your order any time before it ships free of charge (exceptions do apply for custom orders & made-to-order products).
To cancel an order, please contact us via live chat, email: support@thetorchguys.com or call us (202) 539-6797.
Custom Orders and Made-to-Order Products
We take pride in your ability to customize & personalize our products. Our goal is for you to find the exact product to suit your needs. Given that custom orders & made-to-order products are put into production specifically for your order, these items are not eligible for cancellation or refund.
All sales are final for custom made & made-to-order products.
Return Process
Items Eligible for Return
Most unused items can be returned within 30 days of delivery. To schedule a return please follow the steps below:
Contact our customer support team via live chat or call us (202) 539-6797. You can email: support@thetorchguys.com as a first step, but our team will need to speak with you to gather information about your return.
You will receive an email confirming your return request has been accepted or denied within 1 business day. If approved, your email will also include detailed return instructions. ***From the date you receive this email you have 30 days to return the product.
Any items returned outside of this process are not eligible for refund.
Items Not Eligible for Return
Custom made and made-to-order products
Items marked “non-returnable” in the item description
Used items, or items that have been installed or assembled
Bundled kits sold at discounted rate - the entire kit must be returned.
Refunds
Your refund will be processed back to the original form of payment. Most banks process refunds within 3-5 business days.
Checks will be mailed for bank wire or check transactions. Refund checks are valid for 90 days from the date they are issued.
If the product you’ve returned is ineligible for refund, we will notify you as soon as possible.
Return shipping costs will be deducted from the refund.
In some cases, a restocking fee may apply. This is completely up to the manufacturer. If a restocking fee does apply, we will let you know during the return review process.
Exchanges
If you would like to exchange your product, you may do so. You are responsible for any shipping fees throughout the returns & exchange process. To schedule an exchange please contact us via live chat, email: support@thetorchguys.com or call us (202) 539-6797.
Damages
We aim to ensure your product is delivered in excellent condition. In the rare event that your order does sustain damage during shipping, we are here to assist you. Our team will assume responsibility for any items damaged while shipping as long as you follow the steps and timeline outlined below:
For Freight/Signature Required Deliveries:
Any damage or missing pieces must be noted on the delivery receipt.
The order must be opened and inspected in the presence of the delivery driver.
If you sign for the delivery without noting any damage or missing items on the receipt, you are accepting that your full order has arrived in excellent condition.
Do not discard any damaged items or the original packaging.
For severe damage, we recommend noting on the delivery receipt, “refused due to damage” and contact us immediately.
Contact us within 1 business day via live chat, email: support@thetorchguys.com or call us (202) 539-6797 to report the damage. Please have delivery details & photos illustrating the damage ready.
Damaged items are required to be returned within 30 days.
For Standard Shipments:
Any damage or missing pieces must be reported within 30 days of receipt.
Do not discard any damaged items or the original packaging.
Contact us via live chat, email: support@thetorchguys.com or call us (202) 539-6797 to report the damage. Please have delivery details & photos illustrating the damage ready.
Warranty
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what Woodland Direct deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).
Warranty claims can take anywhere from 1-4 weeks to process, depending on the season. Due to the length of time claims can extend, we recommend that you fire up your unit in the late summer/early fall to ensure it’s in good working condition for the winter season.
RH Peterson Real Fyre Warranty Highlights
Best Warranty In The Industry
Real-Fyre Vented Gas Log Sets limited warranty highlights
All Peterson vented ceramic refractory gas logs are warranted for as long as you own them (lifetime).
All Peterson vented burners are warranted for ten (10) years. Spk-26 controls are covered for three (3) years “all parts” warranty. The apk-17 valve is covered for two (2) years. All other Peterson valves, pilots and controls are covered by a one (1) year limited warranty (excluding batteries).
Real Fyre® Vent-Free Gas Log sets limited warranty highlights
All Real Fyre® Vent-Free ceramic refractory gas logs are warranted for as long as you own them (lifetime). All Real Fyre® vent-free burners are warranted for ten (10) years. All Real Fyre® glass, gems and fiber-ceramic blend logs are warranted for five (5) years. All Real Fyre® valves, pilots and controls are covered by a one (1) year limited warranty (excluding batteries).
Real Fyre® Direct Vent Systems limited warranty highlights
The insert body and firebox are warranted as long as you own them (lifetime). Burner assemblies are warranted for ten (10) years. Ceramic glass panel is warranted for five (5) years (thermal breakage only). Gas logs are warranted for five (5) years. Electronics and gas controls are warranted for one (1) year.
Empire Comfort Systems Inc. warranties this hearth product to be free from defects at the time of purchase and for the periods specified below. Hearth products must be installed by a qualified technician and must be maintained and operated safely, in accordance with the instructions in the owner’s manual. This warranty applies to the original purchaser only and is not transferable. All warranty repairs must be accomplished by a qualified gas appliance technician.
Limited Five-Year Parts & Labor Warranty – All Other Components
(Except Remote Controls, Thermostats, Accessories and Replacement Parts)
Should any part fail because of defective workmanship or material within five years from the date of purchase, Empire will repair or replace at Empire’s option. Within five years from the date of purchase, Empire will pay reasonable labor to have that defect repaired at Empire’s option.
Limited One-Year Parts Warranty – Remote Controls, Thermostats, Accessories, and Parts
Should any remote control, thermostat, accessory, or other part fail because of defective workmanship within one year from the date of purchase, Empire will repair or replace at Empire’s option.
Duties Of The Owner
The appliance must be installed by a qualified installer and operated in accordance with the instructions furnished with the appliance. A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period. Ready access to the appliance for service.
What Is Not Covered
Damages that might result from the use, misuse, or improper installation of this appliance. Travel, diagnostic costs and freight charges on warranted parts to and from the factory. Claims that do not involve defective workmanship or materials.
Unauthorized service or parts replacements.
Removal and reinstallation cost.
Inoperable due to improper or lack of maintenance.
How To Get Service
To make a claim under this warranty, please have your receipt available and contact your installing dealer. Provide the dealer with the model number, serial number, type of gas, and purchase verification. The installing dealer is responsible for providing service and will contact the factory to initiate any warranted parts replacements. Empire will make replacement parts available at the factory. Shipping expenses are not covered.
If, after contacting your Empire dealer, service received has not been satisfactory, contact: Consumer Relations Department, Empire Comfort Systems Inc., PO Box 529, Belleville, Illinois 62222, or send an e-mail to info@empirecomfort.com with “Consumer Relations” in the subject line.
Your Rights Under State Law
This warranty gives your specific legal rights, and you may also have other rights, which vary from state to state.
Let customers speak for us
from 45 reviews
Excellent Service
Highly recommend The Torch Guys. Excellent Service.
This unit was very easy to install. Having a remote control fireplace is a very wecome convenience! We absolutely LOVE the realistic logs, flame, and glowing embers! We are VERY PLEASED with the quality of our Empire log set.
First, I try to buy local - which I tried. In spite of being "fireplace stores" the three local guys have little selection and even less knowledge.
I was looking for a better experience through an e-commerce option. I spent a lot of time researching contact addresses and street views finding many of the online sellers don't even have a store. The Torch Guys not only have a physical store but have a Youtube channel which gives you a little sense that they are for real and may just know about fireplaces.
My project has a complex roof geometry built with engineered trusses. No options for changing roof framing to route the chimney where it needs to go.
The manufacturer's installation details for fireplaces and their chimney systems is surprisingly devoid of well - DETAILS. Figuring out the nuances of a complex chimney path requires help from someone who has done it.
With a bit of trepidation I dialed The Torch Guys. Tyler answers and I knew immediately I'm talking to the right guy. My situation required several back and forth e-mails to flesh out details. Tyler's partner Brian also got involved - clearly another guy who knows his fireplaces.
Every communication has been prompt, authoritative and responsive. We just finished with another call to finalize my plan and the order is on the way.
The entire experience has been best in class. If you are looking for experts who are thrilled to be helpful Tyler and Brian are the guys.
I was leery of purchasing such an expensive product online but Tyler and company exceeded my expectations! I called to ask a few questions about the Carol Rose fireplace and Tyler was very informative. Upon delivery, a couple of the pieces came cracked. Tyler set up my warranty and took care of the replacements, they arrived within a week. Our new outdoor area is complete with this beautiful fireplace!
Another great aspect to the service of The Torch Guys
I am having my Amantii fireplace installed. I purchased it through The Torch Guys. I got the Amantii as a replacement for a different fireplace that I had ordered from a local dealer near me. The fireplace had arrived damaged, and two attempts to have the damaged part replaced resulted in deliveries of additional damaged parts. The dealer would have nothing to do with the issue; I had to go directly to the manufacturer to get resolution, and it took a lot of my time and effort. But with The Torch Guys, I see that they will handle any issues that may arise on my behalf directly with the manufacturer (though I am not expecting any). AND they registered the product on my behalf with the manufacturer in order to activate the warranty. This is a breath of fresh air. They excel at customer service, and that is a rare thing these days.
Great guys to do business with. Awesome customer service. They even called me at 9 at night to see what I needed help with. Can’t say enough about that.
After two attempts with HomeDepot and two failed deliveries contacted Torch Guys by phone. Tyler listened to my concerns with shipping and told me the delivery differences of how Torch Guys delivers their product. The fireplace was delivered looking like it was the only item on the truck. Very pleased! Also the price was considerably less than Home Depot.
I found the Torch Guys online, looking at their reviews before I contacted them. They absolutely lived up to their 5-star reviews. I had purchased an electric fireplace from another source. It arrived damaged, and the replacement parts were also damaged upon delivery - twice! I therefore determined to go with another product. I purchased an Amantii electric fireplace through the Torch Guys. I was anxious about getting it delivered undamaged and also quickly, as my renovation project was being held up. Tyler could not have been more helpful, first with answering questions about Amantii, and then babysitting the whole order and delivery process through to a successful conclusion. I am so pleased with how he handled the transaction. He was always available by phone, and he advocated for the manufacturer to ship at the very earliest date. I can heartily recommend this company.
The Torch Guys really delivered. I did an online order which can be tricky but Tyler and Brian made is super easy. They stayed with me when I made an error on my first order and set me up with the right fireplace and associated equipment. They guided the delivery and it showed up on time. It was just installed and the tiling is happening now. It is more beautiful than I ever expected. This is going to be a cozy winter here in Washington. Thanks a million Torch Guys. I'll send pictures when its all done.
I was inspired to create a beautiful backyard atmosphere using a propane torch lantern and I found the Torch Guys via Google. I purchased a 20K Tempest Lantern. The staff at the Torch Guys are impeccable as their personal touch and attention to details is rated "off-the-charts" as they have been amazing by picking up when I call or quickly responding when I send an email with questions. I love working with businesses who are passionate with what they sell. I highly recommend The Torch Guys for all your backyard needs!
Best service I have seen on line for purchasing wood stove products
Tyler was on time, friendly , professional and knowledgable about the product that I was interested. he was transparent by telling me that the Napoleon S25i that is was looking for was being discountinued and able to get me a good discounted better that everyone one else out there, and I was doing my homework. I will recomend him highly.
We recently purchased an American Outdoor Grill for our new home through The Torch Guys and had a fantastic experience. The grill arrived on time and mostly assembled with little effort on our part. We are extremely satisfied with this product, and the excellent customer service provided by The Torch Guy’s staff was refreshing. They even registered the grill with AOG on our behalf. We will definitely look to them for future purchases.
