Transform your existing wood burning fireplace with the IDV24 from Kingsman. A beautiful gas insert that is bound to be the focal point of any room.
You can customize the IDV24 to suit any style with an endless combination of media, front, and liners. Plus you have your pick of (3) surrounds in case you need additional coverage.
Shop all available sizes in the Kingsman IDV Gas Insert Series:
Our base "Curb-side Pickup" shipping is always completely free!
If you are interested in enhanced shipping services such as threshold shipping or white glove delivery, our team is here to assist. Please keep in mind, enhanced shipping services are subject to availability and costs paid by the customer.
Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.
White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house!
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. In the rare case that your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for shipment within the expected shipment window, we will process the charges and submit the order for shipment.
Shipment Window:
Shipping window varies from product to product. Please review the product page for the expected shipping time of your product. We update these daily so you know what to expect.
In general, items that are custom made, made-to-order, or special order will take longer to ship.
Order Shipment:
All orders are processed Monday through Friday. We strive to ship your items as fast as possible, so your order may ship sooner than estimated, and you may receive multiple deliveries depending on your order.
Tracking will be sent to the provided email address. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@thetorchguys.com
No Shipping outside the USA.
Curbside Freight Shipments
Items that are too large or delicate to ship by standard ground carrier are required to ship freight. Freight carriers are specially trained to handle oversized and fragile items.
Here is what to expect from the freight shipping process:
Once your order ships you will receive a tracking number that has an estimated delivery date to your local freight terminal
The carrier will call you at your provided phone number to schedule a delivery appointment within the next 1-2 business days. Only weekday appointments are available. If you are unable to receive the shipment within 1-2 business days of its arrival at the freight terminal, please contact us.
All shipments are delivered “curbside”. The driver will bring them to the curb and is not authorized to move it further. Anything past curbside must be arranged before placing the order (see “shipping options” above).
Upon delivery, it is important that you inspect the shipment thoroughly before signing. Any damage or missing items should be noted on the delivery receipt. You have 5 business days from the delivery date to submit a claim for damage or missing items. To submit a claim email: support@thetorchguys.com or call us (202) 539-6797.
Return Policy
It’s important to us that you are happy with your purchase. If, for whatever reason, a product doesn’t fit your needs, our team is here to assist.
Cancellations
You may cancel your order any time before it ships free of charge (exceptions do apply for custom orders & made-to-order products).
To cancel an order, please contact us via live chat, email: support@thetorchguys.com or call us (202) 539-6797.
Custom Orders and Made-to-Order Products
We take pride in your ability to customize & personalize our products. Our goal is for you to find the exact product to suit your needs. Given that custom orders & made-to-order products are put into production specifically for your order, these items are not eligible for cancellation or refund.
All sales are final for custom made & made-to-order products.
Return Process
Items Eligible for Return
Most unused items can be returned within 30 days of delivery. To schedule a return please follow the steps below:
Contact our customer support team via live chat or call us (202) 539-6797. You can email: support@thetorchguys.com as a first step, but our team will need to speak with you to gather information about your return.
You will receive an email confirming your return request has been accepted or denied within 1 business day. If approved, your email will also include detailed return instructions. ***From the date you receive this email you have 30 days to return the product.
Any items returned outside of this process are not eligible for refund.
Items Not Eligible for Return
Custom made and made-to-order products
Items marked “non-returnable” in the item description
Used items, or items that have been installed or assembled
Bundled kits sold at discounted rate - the entire kit must be returned.
Refunds
Your refund will be processed back to the original form of payment. Most banks process refunds within 3-5 business days.
Checks will be mailed for bank wire or check transactions. Refund checks are valid for 90 days from the date they are issued.
If the product you’ve returned is ineligible for refund, we will notify you as soon as possible.
Return shipping costs will be deducted from the refund.
In some cases, a restocking fee may apply. This is completely up to the manufacturer. If a restocking fee does apply, we will let you know during the return review process.
Exchanges
If you would like to exchange your product, you may do so. You are responsible for any shipping fees throughout the returns & exchange process. To schedule an exchange please contact us via live chat, email: support@thetorchguys.com or call us (202) 539-6797.
Damages
We aim to ensure your product is delivered in excellent condition. In the rare event that your order does sustain damage during shipping, we are here to assist you. Our team will assume responsibility for any items damaged while shipping as long as you follow the steps and timeline outlined below:
For Freight/Signature Required Deliveries:
Any damage or missing pieces must be noted on the delivery receipt.
The order must be opened and inspected in the presence of the delivery driver.
If you sign for the delivery without noting any damage or missing items on the receipt, you are accepting that your full order has arrived in excellent condition.
Do not discard any damaged items or the original packaging.
For severe damage, we recommend noting on the delivery receipt, “refused due to damage” and contact us immediately.
Contact us within 1 business day via live chat, email: support@thetorchguys.com or call us (202) 539-6797 to report the damage. Please have delivery details & photos illustrating the damage ready.
Damaged items are required to be returned within 30 days.
For Standard Shipments:
Any damage or missing pieces must be reported within 30 days of receipt.
Do not discard any damaged items or the original packaging.
Contact us via live chat, email: support@thetorchguys.com or call us (202) 539-6797 to report the damage. Please have delivery details & photos illustrating the damage ready.
Warranty
In the unlikely event your product experiences a defect, our technical team will guide you through the manufacturer’s warranty process. Here is a general outline of what to expect:
Due to the technical nature of our products, troubleshooting is required by the manufacturer to process a warranty claim. Your installer will need to troubleshoot and diagnose the problem on-site while working in tandem with our technical team. If troubleshooting leads to what Woodland Direct deems as a defective part, we will submit a warranty claim to the manufacturer on your behalf. Before we submit the claim, we will ask you to review the terms to proceed.
Once the claim is submitted, the manufacturer will review and approve or deny the claim. If they have all the information and accept the claim, your warranty replacement part(s) will begin processing for shipment. If for any reason, the claim is denied, or we need more information, we will notify you as soon as possible.
All warranties are processed as exchanges. You can expect to receive a pre-paid return label for the defective part(s), which will need to be returned within 30 days of receiving the warranty replacement(s).
Warranty claims can take anywhere from 1-4 weeks to process, depending on the season. Due to the length of time claims can extend, we recommend that you fire up your unit in the late summer/early fall to ensure it’s in good working condition for the winter season.
Highlights:
(1) Year Warranty for any component part of your unit found to be defective. Warranty includes labor costs.
Lifetime Warranty for Heat Exchanger, Combustion Chamber, and Burner of Every Kingsman Product excluding the Outdoor Firepit.
FULL KINGSMAN WARRANTY
This Limited Lifetime Warranty applies only while the unit remains at the site of the original installation and only if the unit is installed inside the continental United States, Alaska, Hawaii, and Canada. The warranty applies only if the unit is installed and operated in accordance with the printed instructions and in compliance with applicable installation and building codes and good trade practices.
Basic One Year Warranty
During the first year after installation, we will provide a replacement for any component part of your unit found to be defective in materials or workmanship, including labour costs. Repair work requires prior approval by Kingsman, labour costs are based on a predetermined rate schedule and any repair work must be done through an authorized Kingsman dealer. (Excluded Components: Accent Light Bulbs, Gasketing and Paint).
Limited Lifetime Warranty
The heat exchanger, combustion chamber and burner of every Kingsman product excluding the Outdoor Firepit are warranted against materials or workmanship during the period the product is owned by the original owner. The part to be replaced must be returned to our distributor in exchange for the replacement part. Any labor, material, freight and/or handling charges associated with any repair or replacement pursuant to this Limited Lifetime Warranty will not be covered by this warranty.
General Terms
In lieu of providing a replacement part, we may, at our option, provide the distributor’s component purchase price from us or a credit equal to the distributor’s component purchase price from us toward the purchase of any new unit which we distribute. If a credit is given in lieu of a replacement part, the rating plate from the unit being replaced must be submitted on a warranty claim, and the unit being replaced must be made available to our distributor for disposition.
In establishing the date of installation for any purpose, including determination of the starting date for the term of this Limited Lifetime Warranty, reasonable proof of the original installation date must be presented*, otherwise the effective date will be based upon the date of manufacture plus thirty (30) days.
We will not be responsible for and you, the user, will pay for: (a) damages caused by accident, abuse, negligence, misuse, riot, fire, flood, or Acts of God (b) damages caused by operating the unit where there is a corrosive atmosphere containing chlorine, fluorine, or any other damaging chemicals (other than in a normal residential environment) (c) damages caused by any unauthorized alteration or repair of the unit affecting its stability or performance (d) damages caused by improper matching or application of the unit or the unit’s components (e) damages caused by failing to provide proper maintenance and service to the unit (f) any expenses incurred for erecting, disconnecting or dismantling the unit (g) parts or supplies used in connection with service or maintenance (h) damage repairs, inoperation or inefficiency resulting from faulty installation or application (i) electricity or fuel costs or any increase in electricity or fuel cost whatsoever including additional or unusual use of supplemental electric heat.
We shall not be liable for any incidental, consequential, or special damages or expenses in connection with any use or failure of this unit. We have not made and do not make any representation or warranty of fitness for a particular use or purpose, and there is no implied condition of fitness for a particular use or purpose. We make no express warranties except as stated in this Limited Lifetime Warranty. No one is authorized to change this Limited Lifetime Warranty or to create for us any other obligation or liability in connections with this unit. Any implied warranties shall last for one year after the original installation. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages or do not allow limitations on how long an implied warranty or condition lasts, so the above limitations or exclusions may not apply to you. The provisions of this limited warranty are in additions to and not a modification of or subtraction from any statutory warranties and other rights and remedies provided by law.
Let customers speak for us
from 55 reviews
The Best in All Regards
I searched the internet for days to find the best seller of Bromic heaters. I even called Bromic. The Torch Guys are clearly stand- out. Best Price! Best service! Quick and expertly packaged delivery.
Empire Boulevard 72" vent free linear gas fireplace - exceptional!
First contact with the company was very informative. Website it easy to navigate. Customer service is exceptional! Quick responses were very much appreciated. The product came shipped in a safe and sturdy crate. The instillation was easier than anticipated! And it looks BEAUTIFUL and works great!!
Tyler was very helpful with our purchase. He responded at all hours of the day, answered my questions, and followed up to make sure we were getting exactly what we wanted. I can't recommend these guys strongly enough. Thanks!
I recently replaced an old fire log set with the Golden Oak fire log set by Peterson and I could not be happier. The logs are high quality and they radiate heat into the room even after the fire is turned off. They look exactly like real logs. This is an excellent fire log set and I highly recommend it.
Top notch customer service from a reliable and trustworthy vendor.
I worked with Tyler from The Torch Guys throughout the entire sales process and we had a lot of questions regarding the fireplace and shipping details and Tyler was an amazing representative who answered all our questions and concerns in detail and made us feel confident in the product and service. We chose the Modern Flames Redstone 42 inch Electric Fireplace and added the Truwood Logs which give it a realistic look. The fireplace and log set are absolutely stunning. I highly recommend buying from The Torch Guys!!
We chose this fireplace for the realistic flames and the warranty. The torch guys provided great communication and it was delivered quick. It was delivered on a truck with a scheduled delivery time. Shipped on a small pallet and wrapped it arrived in excellent condition. Can't wait to install it!
Super pleased with the price and the shipping speed was incredible! Our fireplace arrived on a pallet with no damage. We love our new fireplace! Thanks so much!
This unit was very easy to install. Having a remote control fireplace is a very wecome convenience! We absolutely LOVE the realistic logs, flame, and glowing embers! We are VERY PLEASED with the quality of our Empire log set.
First, I try to buy local - which I tried. In spite of being "fireplace stores" the three local guys have little selection and even less knowledge.
I was looking for a better experience through an e-commerce option. I spent a lot of time researching contact addresses and street views finding many of the online sellers don't even have a store. The Torch Guys not only have a physical store but have a Youtube channel which gives you a little sense that they are for real and may just know about fireplaces.
My project has a complex roof geometry built with engineered trusses. No options for changing roof framing to route the chimney where it needs to go.
The manufacturer's installation details for fireplaces and their chimney systems is surprisingly devoid of well - DETAILS. Figuring out the nuances of a complex chimney path requires help from someone who has done it.
With a bit of trepidation I dialed The Torch Guys. Tyler answers and I knew immediately I'm talking to the right guy. My situation required several back and forth e-mails to flesh out details. Tyler's partner Brian also got involved - clearly another guy who knows his fireplaces.
Every communication has been prompt, authoritative and responsive. We just finished with another call to finalize my plan and the order is on the way.
The entire experience has been best in class. If you are looking for experts who are thrilled to be helpful Tyler and Brian are the guys.
I was leery of purchasing such an expensive product online but Tyler and company exceeded my expectations! I called to ask a few questions about the Carol Rose fireplace and Tyler was very informative. Upon delivery, a couple of the pieces came cracked. Tyler set up my warranty and took care of the replacements, they arrived within a week. Our new outdoor area is complete with this beautiful fireplace!
Another great aspect to the service of The Torch Guys
I am having my Amantii fireplace installed. I purchased it through The Torch Guys. I got the Amantii as a replacement for a different fireplace that I had ordered from a local dealer near me. The fireplace had arrived damaged, and two attempts to have the damaged part replaced resulted in deliveries of additional damaged parts. The dealer would have nothing to do with the issue; I had to go directly to the manufacturer to get resolution, and it took a lot of my time and effort. But with The Torch Guys, I see that they will handle any issues that may arise on my behalf directly with the manufacturer (though I am not expecting any). AND they registered the product on my behalf with the manufacturer in order to activate the warranty. This is a breath of fresh air. They excel at customer service, and that is a rare thing these days.
